What is most valuable?
I've found that the most valuable feature is the Server/Agent architecture. In most cases, once you install the agent onto a machine, you rarely (if ever) need to log on to the agent machine itself to diagnose issues with most scripted deployment tasks.
How has it helped my organization?
Urbancode Deploy allowed us to implement a nearly-complete Continuous Delivery solution for one of our web applications - builds were deployed and promoted straight through from a development environment all the way to a Staging/UAT environment with little to no engineer interaction.
What needs improvement?
Upgrade & Migration from older versions, as well as Import & Export of application automation data between multiple environments has some room for improvement.
For how long have I used the solution?
What was my experience with deployment of the solution?
Installation into a clean environment is easy and straightforward. Upgrading an existing Urbancode Deploy server is unfortunately quite tricky, as many of the migration scripts for the database need patching and fixes based on the specific customer install.
What do I think about the stability of the solution?
Only on a couple of very rare occasions, and IBM Tech Support was very responsive in all of those.
What do I think about the scalability of the solution?
Yes, with this particular product it is important to heed the provided best practices for inventory management and server specs - the larger the installation footprint, the more quickly the internal database size and repository size will grow if not managed appropriately.
How are customer service and technical support?
Their sales and licensing support seems adequate. I would encourage any potential customer to make sure they accurately forecast their licensing needs as the PO process seems to take weeks rather than days. Technical Support
IBM's Technical support is fantastic when you are in a "down" state - unfortunately I feel it drops off quite quickly from there. If the application is not entirely non-functional, their capacity for working through functional issues does not seem very deep.
Which solution did I use previously and why did I switch?
Yes, I have used FinalBuilder for deployment automation - which did not use a Server/Agent model or offer any sort of repository management or inventory tracking, which were the major selling points for Urbancode Deploy.
How was the initial setup?
Initial setup in a clean environment is very straightforward.
What about the implementation team?
What was our ROI?
Urbancode Deploy allowed our group to go from managing deployment of two enterprise applications to fifteen, over the course of 18 months, with no increase in staffing or increase in system downtime. The number of deployments performed by our group increased exponentially and our deployment success rate went up by quite a bit.
Which other solutions did I evaluate?
Yes, we evaluated Thoughtworks GO and Nolio alongside this product.
What other advice do I have?
Be sure to budget for/ accommodate a demo/dev/test environment for uDeploy as well as a production environment.