What is most valuable?
It has out-of-the-box integration with source-code repositories, various ticketing systems, plus a wide variety of plugins to use during deployment. Custom plugin development was easy and the tools capability of keeping the version tracking of workflows were pretty good.
How has it helped my organization?
It provided a reduction in deployment time and lowered the application downtime.
What needs improvement?
More out of the box plugins are required though good number are avaialble at the moment.
For how long have I used the solution?
I've used it for one-and-a-half years. The sole purpose of the tool was to pick the application binaries from various sources and deploy them on target systems.
What was my experience with deployment of the solution?
There were some issues related to high memory consumption, but those were primarily due to the deployment workflows being developed incorrectly.
What do I think about the stability of the solution?
There were no issues with the stability.
What do I think about the scalability of the solution?
The tool is capable of handling the load. The single application server was handling 50-70 applications which were quite complex in nature.
How are customer service and technical support?
7/10 Technical Support
Which solution did I use previously and why did I switch?
We used BMC BladeLogic previously. BladeLogic is more for automating tasks performed on servers like compliance, patching, and provisioning. It is not suited for devops/application deployment and hence the migration from BMC to IBM.
How was the initial setup?
It was fairly simple as the product is easy to install.
What about the implementation team?
We did it in-house with failover.
What's my experience with pricing, setup cost, and licensing?
For us, it was more about automating the complex application deployments which were manual for years. IBM products are expensive unless you can strike a deal. However, the tool did help us in automating the use cases and integrate with existing platforms via plugins.
Which other solutions did I evaluate?
We explored Ansible, Puppet and Chef. I worked on Chef for a few days and I am not a very big fan of it, probably due to my lack of interest.
What other advice do I have?
For DevOps, this tool is one of the best with all its integration capabilities for repositories and various systems. Perform the initial setup carefully, and probably with someone who has knowledge on the tool plus enough experience of designing infrastructure solutions. For me, the pain starts due to mostly incorrectly designed/implemented tools.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Aug 07 2016