UserVoice Review

The idea forum needs more features but the knowledge base is valuable.


What is most valuable?

  • Ticket insights
  • The knowledge base

How has it helped my organization?

It has helped us to improve our response time to users, thus giving them a better experience from support.

What needs improvement?

The idea forum is lacking in features, it doesn’t allow you to attached files when commenting on an idea.

For how long have I used the solution?

I've used it for one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

7/10.

Technical Support:

6/10.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

The initial setup was complex when I first used the software. I had a look at knowledge base articles to help me use it.

What about the implementation team?

We did it in-house whose expertise is 8/10.

What's my experience with pricing, setup cost, and licensing?

The enhanced service is $45 per month.

Which other solutions did I evaluate?

No, we didn't, as it was recommended.

What other advice do I have?

Have a look at the UserVoice knowledge base articles, as they helped me when starting up. Create a weekly report for ticket insights to identify increases and decreases of active users. You can then export ticket insights via the dashboard.


Disclosure: I am a real user, and this review is based on my own experience and opinions.

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