vCenter Configuration Manager Review

Great for automating and very stable, but complex to implement

What is our primary use case?

I provide services to our customers. We largely use it for automation.

How has it helped my organization?

It's allowed us to automate most of the processes that we have in place. All the controls can now update positioning solutions. All of that is done through this software. For the company it's quite valuable, in that it saves resources, however, it also allows the IT team to be concentrated on different tasks. The company is growing and the need to focus on adding more systems etc. is very important. There are a lot of new systems being implemented. By taking manual tasks and automating them, it provides a great value for the customer.

What is most valuable?

The solution is excellent at automating processes.

Overall, it's a great tool.

What needs improvement?

There are some complexities within the system center. For example, we use two different applications for updates and the deployment of the machine. We also have another third party solution. 

However, a third-party solution is dedicated to vulnerability management. And all the updates that have to be deployed to a specific product. You spend a lot of time in configuration due to the fact that you need to make sure all of your machines are compliant. Compliance is complicated.

For how long have I used the solution?

I've been using the solution for about four years.

What do I think about the stability of the solution?

The stability of the solution is good. We haven't run into any issues with the solution. There aren't sudden crashes. There aren't bugs or glitches. It's reliable.

What do I think about the scalability of the solution?

We haven't had any issues with scalability. If a company needs to expand the solution's services, they can do so easily. From a technical perspective, it's possible.

How are customer service and technical support?

I've personally contacted technical support in the past.

They were able to assist us with no problem. A few times we managed to sort out the issue ourselves. Still, mainly they do support us. We're quite happy with their services. 

One of the things that puts us at an advantage is the fact that we are not yet running the latest versions. The older versions have less issues that need to be ironed out and patched. Therefore, we're working with versions that have already been pretty much perfected. It means there's less reason to contact technical support.

How was the initial setup?

There's a bit of complexity in the initial setup. There are compliance issues you'll need to sort through. Configuration can take a while because of this.

There may be better ways to do things with System Center that we're not aware of. We always try to look at audits before we try a deployment. How long it takes tends to be decided by what a user wants the solution to do and how the company is set up.

If you want to do something relatively simple like automate updates, however, the deployment is quite straightforward. It doesn't take a lot of time.

Also, if you sorted out configurations and taken the time to fix items and iron out details, the solution will deploy fairly easily and deliver its services well.

For example, a deployment that, if done with some center, may require a workaround to sort out any problem beforehand, but once that's done, everything starts working perfectly.

What other advice do I have?

We're a customer. We don't have a special relationship with the company.

I would recommend System Center. We are going through a technological era where everything is done using technology, and security measures are important. With this solution, security is already in place.

With this solution, a lot of the items are automated, including a lot of administrative work. You can minimize so many things, including security vulnerabilities, simply by using the solution. It's great.

I'd rate the solution seven out of ten. They lose a few marks due to their general complexity, which takes a lot of time. Users need to take into consideration bandwidth and network usage when they set things up. While the solution does try to minimize resources, it takes a lot of time to get things where you need them to be. It's not straightforward. You'll need to go through many processes before you get there.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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