What is our primary use case?
We are VMware Verified Cloud providers. So we run vCloud Director. We run NSX (Network Security Platform). We run the whole suite of VMware products to host our customers' various applications.
Our primary use case is to enable our customers to use the vCloud Director platform to drive the portal that they create using compute resources from their side. So, it is used for the automation of resources in the VMware on our VMware platform for customers to create Virtual Datacenters.
What is most valuable?
Our customers host their applications with us like they would host it with AWS or Azure. So, in terms of that, the most valuable part of the product for us is the ease of creating resources for them to run their applications and infrastructure for doing business.
What needs improvement?
The first thing that I would say if someone asked me for what nice feature I would like to see, it would be a billing feature. To be able to automate our billing for clients would be a nice feature for us and save us a lot of time.
For how long have I used the solution?
I have been using vCloud Director for eleven years.
What do I think about the stability of the solution?
The stability of the product is very good. It is better than just 'good.'
What do I think about the scalability of the solution?
We manage our scalability using multiple pods. We have a certain number of servers and available storage, and when a VMware customer gets to a certain size, we just install a whole new pod. We manage our scalability that way rather than scaling sideways which we do not want to do. If we scale sideways and you have an issue on your platform, then all your customers are affected. We manage the risk for our customers and our uptime by scaling out the pods.
How are customer service and technical support?
In my position, I do not deal with technical support directly, but I have not heard any bad stories about them. Based on that, I would say the technical support must be pretty good.
How was the initial setup?
The initial installation and setup are very quick. It takes minutes rather than hours or days.
What's my experience with pricing, setup cost, and licensing?
I can not tell you exactly how much it costs, but I know our bill is in the millions (rand) every month.
What other advice do I have?
I think the product has come a long way since its introduction. It is stable now. In the early days, there were some teething problems. At this point, I would definitely recommend it. It has become a mature product now and it works well.
On a scale from one to ten (where one is the worst and ten is the best), I would rate the vCloud product as a good eight or nine-out-of-ten.
Which deployment model are you using for this solution?