vCloud Director Review

Orchestrator offers functionality and is worth the cost

What is our primary use case?

I do a lot of monitoring around this solution. Our hosted platform guys use it more than I do. Everything I use it for works well.

What is most valuable?

My impression of the data protection, data recovery, and container features is that they're all very good, I like them. Although I don't particularly have a use case for them within our company. It's very expensive but it's something we've looked into.

I like the functionality that's available with Orchestrator. The platform stability stuff that I would be involved in worries me from the automation side because you have a lot less hands-on control of things. Price point, it kind of puts us off.

What do I think about the stability of the solution?

I haven't had problems with stability. It's pretty stable.

What do I think about the scalability of the solution?

There are a lot of scalability options. 

How are customer service and technical support?

Technical support is something that we've had problems with in the past. Across all of the VMware solutions we have not always had the best response from support. To be fair, a lot of the issues that came up for us have been quite a niche but it seems that in terms of release cycles they introduced a lot of bugs and it's a lot of stuff that support generally has to work quite hard on. There have been cases when we've logged critical priority issues and not had responses in time. I think support is something that can be worked on.

Which solution did I use previously and why did I switch?

We picked up this solution because we needed to provide new services.

We went with VMware because we have a lot of VMware experts in our business, it's something that we're quite skilled at. We are partners as well. VMware is generally the first protocol for these sort of things.

What about the implementation team?

We integrated in-house.

What's my experience with pricing, setup cost, and licensing?

Compared to alternatives like Microsoft SPLA, this solution is on the expensive side. It's an expensive solution but it comes with its benefits for being pricey. 

What other advice do I have?

I would rate this solution an eight. I haven't had too many problems with it but I don't think it's perfect. 

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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