What is our primary use case?
We use the vCloud Director as a multi-tenanted cloud provider, and it's amazing. It makes provisioning new customers so much easier, and our customers are given power over their platform. It gives them the idea that they have a virtual private cloud. It is the main product that we sell in our business.
How has it helped my organization?
vCloud Director requires less knowledge to get into in the first place. Therefore, when we bring in new members of staff, we can always give them the customer experience straightaway, and they can pick it up quite easily. This means the training is easy to start with, then we can introduce them to the more advanced features behind the scenes later on.
In terms of disaster recovery (DR), we sell it as a service to our clients. We have our vCloud Directors spanning across two different data centers. We've had some of them that had problems go wrong in one data center with their software. Then, we are able to just move them across with no problems, except for minor downtime. Everything works together, which has been great.
What is most valuable?
The scalability is amazing. It gives our customers the options that they need. If they suddenly need to add more resources, they don't need to plan for it. They just need to pay us for it, and we can extend it for them.
It's good giving the customers power. Thus, if a customer wants to reboot their server or if their server is hung, they don't need to give us a call. They simply need to log into their portal and reboot it.
What needs improvement?
I've seen that there are more HTML5 bits coming in. With that, it's exposing more of the NSX. So, if they keep going in the same direction where they give more features under the hood in vSphere to be exposed to the vCloud Director, that would be great. The bits they've done so far as we've been going forward into the vSphere 6.5 have been good. I would like them to just keep doing what they are doing going forward.
What do I think about the stability of the solution?
Stability has been great. We have had very minor problems with it when we've been upgrading, but VMware has always stepped in. They have been able to fix everything for us. It's a fantastic product.
What do I think about the scalability of the solution?
The scalability has been very good. We can add more hosts in. We have not had any problems with it so far.
How is customer service and technical support?
The technical support is great. We've used VMware support primarily with our upgrades, and they have been great every time. We've had some issues, and they've always been able to fix them in a good time frame.
How was the initial setup?
The initial setup was complex at first, because none of us had dealt with the technology before. However, as we followed documentation and had help from VMware to get us off the ground, it became easier as time went on and we became more familiar with the product.
What about the implementation team?
What was our ROI?
Provisioning new clients is normally very quick. It's quite easy just to roll out a new client. The only complicated bit is deploying the service for them afterwards.
Which other solutions did I evaluate?
VMware was always the way to go because other platforms, like Hyper-V, were already out there, but the products weren't as mature. They didn't have as many features. VMware is very good for HA and disaster recovery. We needed the scalability, because we started as a very small business and VMware allowed us to expand without too much hassle.
What other advice do I have?
It is a great product. It is like magic. It allows you to do so much.
Put it in a lab, and you'll instantly fall in love with it. That's all you need to know. Just give it a go. If you're looking for something that allows your customers to get access to their VMs and stop bothering you, then get in there and try this solution out.
vRealize Orchestrator is a powerful tool. A common query that we get from our customers is they might have issues where their servers are slowing down, but they have no idea why. So, we can pull up all of the graphs and say, “Very clearly your storage is too busy. It has too many IOPS or your CPU is maxing out.” This gives us a sales opportunity, because we can sell them a resource, and hopefully fix their problem.
We don't use the container features.