Veeam Backup & Replication Review

Good product and good technical support

What is most valuable?

The replication features and data recovery technology.

How has it helped my organization?

We were able to turn the data recovery process over to technicians instead of allowing only engineers to recover customer data. Another big bonus, is that the data recovery process was fairly simple and fast.

What needs improvement?

Cost. At the time this was one of the most expensive backup software available. Compared to StorageCraft that was more than half the cost for a virtual machine agent.

What was my experience with deployment of the solution?

I did trying to get the initial backups to run on for a SQL Server. It was stopping a service for some odd reason when trying to run the backup. Also had some speed issues due to running multiple jobs at once.

What do I think about the stability of the solution?

Not really. Just your typical growing pains of a new technology.

What do I think about the scalability of the solution?

The cost of adding additional sockets. It was a lot more than just purchasing an additional agent like you would for Backup Exec or StorageCraft.

How are customer service and technical support?

Customer Service:

The customer service with Veeam is great. One of the best I have ever had to deal with.

Technical Support:

The technical support is great. I have had to turn to them a few times for some very complex issues. They were very patient and knowledgeable.

Which solution did I use previously and why did I switch?

Previously my customers were using tapes and Backup Exec. Tapes are just a disaster waiting to happen, and backup exec did not provide an image based backup solution.

How was the initial setup?

The setup for me was pretty straight forward. Install the software on a dedicated server, configure the jobs and leave it alone.

What about the implementation team?

This solution was setup in house. We did not use a vendor to configure it, since my company acted as an IT provider for the company we were implementing it for.

What's my experience with pricing, setup cost, and licensing?

Varied by client and their infrastructure needs.

Which other solutions did I evaluate?

Yes. Storage Craft, Datto, UniTrends

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarChris Childerhose
ExpertTop 5Real User

Nice review. If you have speed issues depending on your environment look to deploying a Proxy server or two as they help to speed backups. We have a physical backup server but I have 5 proxy servers deployed one per host to assist with SAN based backups.