Veeam Backup & Replication Reviews

Users have reported experiencing a positive return on investment with Veeam Backup & Replication. The ROI varies depending on the size of the environment, with smaller environments seeing a faster return. The cost of implementing the software has been recovered within a few years, and it is considered relatively inexpensive compared to other options. Prior to using Veeam, physical work, and hardware purchases were costly, but now the cluster allows for immediate deployment and productivity. Calculating the exact ROI is challenging since it is a backup solution rather than a business service, but overall, users are satisfied with the protection it provides for their data center.

Veeam Backup & Replication's cost varies depending on the number of clients. Overall, the pricing is considered fair and competitive compared to other enterprise solutions. However, there have been concerns about significant price increases in 2023, which may impact budgeting considerations. Veeam uses a server-based pricing approach, which some customers find appealing for its simplicity, but the company is facing challenges in managing costs with this model. Some customers prefer a terabyte-based pricing model. 

There are different licensing options available, including Standard, Enterprise, and Enterprise Plus, catering to varying environments. The pricing is generally competitive compared to other products in the market. The licensing model is generally straightforward, but there are mentions of complexity in certain situations, especially when mixing different requirements. 

• "I would say that the product is fairly priced."
• "It comes with a higher cost and it is an all-inclusive solution."
• "It is highly cost-effective when compared to other solutions."

Veeam Backup & Replication's primary use case is to back up various products and systems, including Exchange, SharePoint, Linux, Windows, Oracle, and SQL. It is used for both virtual and physical servers in enterprise backup environments. Users rely on it to manage their platforms, resolve issues, and ensure system security. It supports hybrid cloud and multi-cloud environments, allowing users to back up data across different cloud platforms and perform cross-platform restoration. It is commonly used for backing up VMware and Hyper-V, as well as mainstream applications like Active Directory and Exchange. It can be deployed on-premise or in the cloud, with cloud providers such as AWS and Microsoft Azure being popular choices. It is also used for database backup, VM replication, disaster recovery, and protecting server backups.

Veeam Backup & Replication's customer service and support are highly praised by users. The support team is responsive, efficient, and prompt in resolving issues. They are knowledgeable and provide solutions based on log analysis. Remote sessions are beneficial for a deeper understanding of the environment and faster resolution. Veeam has a commendable escalation process in place, allowing customers to request a change or escalate issues to higher-tier engineers. The support is described as exceptional, helpful, and supportive. Some users rate it a ten out of ten. However, there are a few instances where support could be improved, such as faster response times and more specific technical assistance. 

Some users found the initial setup to be easy and straightforward, taking only a few minutes to a couple of hours. However, others mentioned that the setup process can be complex, especially in larger or more specific environments, and may require more time for planning, configuration, and integration. The deployment phase also varied, with some users reporting it took less than a day, while others mentioned it took several weeks or even months. 

Veeam Backup & Replication is highly scalable and adaptable to varying environments. It has received positive ratings for its scalability, with many users giving it an eight out of ten. Users have mentioned that it is a scalable solution that can easily handle increased usage. The modular architecture of Veeam Backup & Replication allows for load balancing and effective distribution of workload through multiple proxies and repositories. Users have expressed that they have not encountered any significant challenges with scaling the solution. However, some users have mentioned that scaling in the public cloud can be a bit more difficult compared to other products. Despite this, Veeam is still considered a scalable solution. It is suitable for both small and large organizations, with users ranging from small businesses to enterprises. The solution has been used extensively in various organizations, and there are plans to increase usage in the future.

Veeam Backup & Replication is highly stable and reliable. Users consistently rate it as a stable product, with some even giving it a perfect rating for stability. The stability of the solution is not affected by the software itself, but rather by the implementation and human usage. It is important to gather proper information and assess the environment before using the solution to ensure stability. While there may be occasional issues or problems, they are usually due to external factors such as snapshot running or specific workloads like Oracle or SQL servers.