What is most valuable?
It is important that a backup product delivers what it promises. As backup features are important, so are restore features. The ability of Veeam Backup & Replication suite to restore various items in a granular and fast way (RPO & RTO importance) is key for our customers.
How has it helped my organization?
Veeam B&R software is transparent and easy to use, which improves usability and manageability for the daily operations a backup/system administrator performs. Setting up a backup application/infrastructure is one thing, but to keep it operational without having to deal with big issues is another. I barely encounter situations where Veeam B&R setup disappoints our customers.
What needs improvement?
Two months ago, I would have said the integration of Veeam Endpoint Backup with Veeam B&R, but this is covered by now with Veeam 8 U2. The feature that a few customers are waiting is SharePoint item restores via redirected SQL, instead of having to install a staging SQL instance on the Veeam B&R backup server.
For how long have I used the solution?
I've been installing and configuring it for three and a half years.
What was my experience with deployment of the solution?
Every IT environment has it's specific needs and caveats. Of course I encountered some minor issues when deploying Veeam, but this is mostly related to the IT environment itself. Rare issues are logged with, and solved by Veeam support.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
No, Veeam B&R provides a flexible way of working and scaling with the breakdown of different functionalities (proxies, repositories etc.).
How are customer service and technical support?
In all the cases where I had to contact Veeam customer service, a solution was delivered within a short timeframe. Technical Support
In all the cases where I had to contact Veeam Technical support, a solution was delivered within a short timeframe.
Which solution did I use previously and why did I switch?
I have experience with Backup Exec. The backup/restore capabilities are far away from the Veeam Suite.
How was the initial setup?
What about the implementation team?
We are installing/configuring Veeam in customer environments.
What was our ROI?
As system integrator we offer various backup/replication products. I have no personal hands-on experience with other products except Backup Exec, and Veeam.
What other advice do I have?
It's important to make a correct design which maps on your IT environment needs. A simple Veeam POC can be setup to validate the product.