Veeam Backup & Replication Review

We needed to switch to Veeam because almost all our systems are virtualized and this was not the focus for our previous solution.

What is most valuable?

The most valuable feature for my organization is the ability to perform replications to a DR site with minimal impact to our bandwidth and production environment. On some systems we run near constant backups and replications on a 24/7 basis.

How has it helped my organization?

This product has significantly reduced our backup windows as backup times have been significantly reduced, as well as the speed at which we can recover systems if needed.

What needs improvement?

There are some features that are lacking compared to other backup solutions, specifically around the use of tape libraries, and this is the largest area for improvement. As it is a fairly new feature, I do fully expect improvement in the future as they continue to refine the ability to backup servers to tape media.

For how long have I used the solution?

We have had the entire Veeam Backup and Recovery Suite in production for 18 months. Over that time we have continued to transfer more and more jobs from a legacy system to this solution.

What was my experience with deployment of the solution?

We only experienced minor issues with deployment mainly related to permission issue, as we strive to keep account permissions to a minimum. As far as the actual install of the application, and even upgrades, we have had no issues related to either. When we did experience issues, the support was outstanding.

What do I think about the stability of the solution?

We have had no issues with stability of the Veeam software since the initial deployment. Any minor issues that we have experienced did not affect the ability to perform backups, and they were resolved quickly by support.

What do I think about the scalability of the solution?

To date, this system has been able to scale to all our needs without any noticeable issues. This has been a strength of this solution in the eyes of management since the initial purchase.

How are customer service and technical support?

Customer Service:

The customer service has been outstanding. We typically use a reseller for most purchases,including the Veeam Backup solution, and when needed the sales team has been available for questions or concerns.

Technical Support:

The technical support has been phenomenal for this product. All issues we have experienced have been resolved in less than 72 hours. We have not experienced any critical issues, but I would anticipate that they would be resolved in far less time.

Which solution did I use previously and why did I switch?

We previously used a backup solution from another vendor which was not as focused on the virtual environment. As almost all our systems are virtualized the switch to Veeam made sense as its primary focus is a virtual environment.

How was the initial setup?

The initial setup was fairly straightforward. No issues should be seen if the recommendations in the documentation is followed in regards to server setup and account permissions.

What about the implementation team?

This was deployed through an in-house team with assistance from Veeam support when needed.

What's my experience with pricing, setup cost, and licensing?

$30,000 was the initial investment for purchase and setup, and it has minimal day to day costs.

Which other solutions did I evaluate?

We did a minimal evaluation of other products as Veeam has been one of the top-rated backup solutions for virtual environments. The field of vendors specializing in virtual environment backups has been limited compared to standard backup solutions which made review of possible solutions much easier as well.

What other advice do I have?

When looking at purchasing this product, I would recommend that you purchase the full suite, which includes Veeam One for monitoring of the environment. The products complement each other and can help ease burdens of administering both the virtual environment and data backup.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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