What is most valuable?
In the past, it was an agentless backup for virtual machines run on the VMware ESX and ESXi (free ESXi without vCenter) servers. As the competitive products also began to use CBT and began to dismantle agentless backup, the biggest advantage for me was the functionality of instant recovery and a synthetic full backup. The SureBackup task and the ability to quickly create a clone of the production environment for testing are also great.
How has it helped my organization?
It ensures the security of the stored data. It saves time for recovery and disk space.
What needs improvement?
Improve compatibility with the database systems such as Oracle, PostgreSQL, and MySQL, and increase the number of compatible disk systems for the snapshot functionality.
For how long have I used the solution?
I have used this solution for about 6-7 years.
What do I think about the stability of the solution?
There were standard problems with the snapshot consolidation for big virtual disks.
How are customer service and technical support?
The technical support is great.
Which solution did I use previously and why did I switch?
We have used almost all of biggest players for a backup solution. Veeam won because it is simple to use and great to integrate with virtualization solutions.
How was the initial setup?
The setup was easy and quick.
What's my experience with pricing, setup cost, and licensing?
It would be useful to use the capacity licensing option.
Which other solutions did I evaluate?
We looked at other solutions, namely Dell EMC Data Protection Suite (DPS), Veritas Backup Exec and IBM Spectrum Protect.
What other advice do I have?
It always depends on your needs and the client's environment. If the client has virtualization for almost all systems, then Veeam is the best way to protect them.