What is our primary use case?
Primary backup and long-term retention to protect our client data across our datacenters. Allows for incremental RPOs for VM and file-level recovery across multiple datacenters to our IT staff of more than 200 technicians. Enable fast restores and long term archival.
How has it helped my organization?
As our datacenters continue to grow, we had a challenge of reducing backup windows while being able to scale our total protected VMs. Before Veeam, we had backup infrastructure sprawl. Veeam was able to reduce our overall backup windows while reducing our dedicated backup infrastructure.
What is most valuable?
Granular permissions through Veeam Enterprise Manager have allowed for us to pass control down to our support staff instead of having it with senior datacenter resources.
Vendor integration for many of the enterprise features have allowed for us to have greater performance from our storage vendors further improving on our commitments to protect our clients' data.
What needs improvement?
Multithreading of health check process: This can take too much time to process on large jobs and/or large VMs. Better to have built-in deduplication for long-term retention. Storage efficiency is a weakness.
Additional executive summary reports for the entire infrastructure would be a nice to have.
For how long have I used the solution?
What do I think about the stability of the solution?
No, we have not experienced any stability issues.
What do I think about the scalability of the solution?
One challenge that we have encountered was on the long-term retention of data. Be sure to look into a dedicated deduplication appliance.
Also, know where the bottleneck is within your environment. If you are repurposing older equipment, it likely won't be up to the task. Storage performance is crucial to your backup times.
How are customer service and technical support?
Support has been great; no complaints.
Which solution did I use previously and why did I switch?
We used PHD Virtual and what is now Unitrends UVB. Backup infrastructure was becoming a significant cost and scaling this solution meant more sprawl. Backup windows were increasing outside our comfort levels. At the time, we as acquired a company with additional datacenter services. Consolidating to one solution with a single interface was key. This, in turn, ensured that we had complete visibility of our backup environments across multiple datacenters.
Veeam helped us solve all of these areas of concern.
How was the initial setup?
It was pretty straightforward.
What about the implementation team?
What was our ROI?
We have increased our scalability while being able to free up senior resources from recovery activities. I estimate our overall savings to about $20,000 per year.
What's my experience with pricing, setup cost, and licensing?
Plan your long-term backup strategy for growth and size the solution appropriately. Veeam has a number of setup options to choose from so make sure you understand them to make the right decision.
I would always suggest a multi-year agreement as this will allow for the best possible ROI of licensing.
Which other solutions did I evaluate?
We looked at vRanger, Unitrends, and Datto.
What other advice do I have?
Since everyone's data is different, I would recommend a proof of concept project to understand how your data will be used within this solution. If you are intending to keep data for long-term retention, look at a dedicated deduplication appliance.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?