Vembu BDR Suite Review

Provides me with an easy to use, full-featured backup solution


What is our primary use case?

Primary use is for vSphere or VMware.

What is most valuable?

  • Ease of use
  • Configuration
  • Support

What needs improvement?

Live support would be helpful. I've communicated with them via email and through incidents. It might be better if you could have a chat or phone call because backups are important. You don't want to wait for an email. I know of other vendors that have a number you can call; they have people around the clock. It would be good to have a number you can call and your call is answered and taken care of, because backups normally occur at night, not during the day.

I would also like to see more documentation or videos. They have some videos out there on how to do steps, or for training, or to help you know more about their product.

Another leftover issue is that when you get notifications via email on an iPhone, there is only a certain amount of space to view it without having to open the email itself. I have four backup jobs. Their subject line shows "Vembu backup software..." and at the very end they put the server name and whether it succeeded or failed. I asked them if they could put the server name, and whether it succeeded or failed, first. That way, when I look through my emails it tells me whether it's succeeded or failed, and which server. Currently what I have to do is open up each email, and then scroll through to the very end, because it's a very long subject line. They say it's not customizable, and that they are going to look at improving on that in the future.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How is customer service and technical support?

I have enjoyed the support. They're very quick in turning around solutions for the issues and problems that I have had. You get a good turnaround. It takes a little while, but they document it. You can log in to their website and create a ticket, and see in real-time if it has been updated. It's really nice.

Which solutions did we use previously?

We went from a physical server to a virtual server. Vembu is cost-effective versus using VMware Essentials.

How was the initial setup?

The setup wasn't altogether straightforward. There were a lot of items. It took me about two weeks before I could finally get things the way I needed them to be.

What's my experience with pricing, setup cost, and licensing?

The product's pricing is a good value. Regarding licensing, make sure you find the right workstation or server that you're going to install it on, and know the number of sockets it has, since the price depends on that.

Which other solutions did I evaluate?

VMware Essentials, it has backup and restores capabilities. We also used BackupAssist.

What other advice do I have?

Try it with the trial version. You get free rein of everything there. Test it out and make sure everything works right. You'll find it's easy to use and there is good support, as far as emails back and forth. That gives you plenty of time to try it, and then you can implement it once you've figured out all the items and how to get to things, as well as its limitations. That's pretty much what I did. I got a server and installed the full license and went to town. I put some backups on there and got familiar with it. It was pretty much straightforward.

Also, look at some of the training videos. They make it much clearer.

I like Vembu because of the price point, the ease of use, the support, and it being full-featured backup software for the needs that I have. I would rate it 10, but the one thing is the email notifications, that I mentioned above, that aren't customizable. Maybe adding more customization for the end-user, in the settings, some additional options, would help.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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1 Comment
BhavaniShanmugamVendor

Hi Dan,

Thank you for your feedback. Good to know that our product was helpful. I would like to let you know that we are currently working on improving the email reporting feature that you’ve mentioned. Kindly look forward to the same in any of our upcoming releases. With regards to your feedback on support, our team operates 24/7 and you can reach us through CHAT / PHONE: US/Canada: +1-512-256-8699 UK: +44-203-793-8668 / Email: vembu-support@vembu.com

19 November 18
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