Vembu BDR Suite Review

I can use it to restore a client's data on the spot


What is our primary use case?

I have approximately 50 clients for whom I provide backup services using Vembu software.

I don't have a virtual environment.

How has it helped my organization?

I use the encryption, and I think my clients feel secure knowing that.

I have a couple of examples where I was able to restore a client's data on the spot. This definitely was a success for me, where my client saw how the solution actually works in cases where they would need to retrieve their data when a failure happens. It doesn't happen very often, but it has happened a couple of times.

What is most valuable?

The only things that I use it for are file backup and SQL backup. I don't do much beyond that. It is pretty much straight file backups and restores. What I like about these features are the ease of installation and automatic scheduling. I do like the email feature where I am able to email the client and myself directly after each backup whether it's been successful, partially backed up, or failed.

I am very pleased with the compression, especially with some of the larger SQL databases that need backup. The amount of compression is impressive.

What needs improvement?

The reporting can use some improvement. I still use the old StoreGrid Cloud while I'm migrating the rest of my clients over. I am able to export all of my clients' usage for the month, which I then import into my billing program. It helps me speed up the billing process. Also, I can generate a report that gives me statuses of everyone's backup, which I don't get from Vembu Backup Online either. I would like to have something similar where I can export everyone's usage at any time for all their backups, so I can use that to import them to my billing program. 

I would also like to be able to have a report where I can check the status of everyone's backup. Right now, I have it programmed to where I get an email for every backup sent to me. Then, I read those emails and chart them on an Excel spreadsheet separately: success, failure, etc. I keep a weekly log of that. If I had a report, it would make this process a lot easier.

I used to be able to manage the amount of space allocated to each client. Right now, I can't. I have to send in a request if I want to add space to this one or create space for another.

For how long have I used the solution?

I have been using the solution since 2009.

What do I think about the stability of the solution?

I like the stability. I have been pleased with it.

I have had some things that I've contacted technical support about and they have corrected them. I was surprised because I was running across multiple problems frequently. It's been pretty good lately, but the problem was with the cloud.

What do I think about the scalability of the solution?

It is very simple to add new backups.

I am the only person using it in my company.

I have about 50 clients that have on average about one to two backups. There are almost 100 individual backup schedules which are running.

I support an environment of approximately five to seven terabytes.

I would like to add more clients going forward.

How are customer service and technical support?

I am very pleased with Vembu's technical support.

I have asked Vembu technical support how to handle the following scenario and haven't gotten a good answer:

I have a couple of clients who are pretty large (a couple of terabytes). If I ever had to restore that, it would take quite a long time. I would like some suggestions on where to maybe physically backup on their location. Then, am I sending that up to the cloud? If I were to restore, could I restore right from their location locally? Since that would be much quicker.

If you previously used a different solution, which one did you use and why did you switch?

This was my first backup solution.

How was the initial setup?

The initial setup is straightforward: Creating a client and logging into that client on their workstation, then being able to download the software to that machine and setting it up whether it's a regular file backup or SQL. This has become very simple for me after doing it so many times.

The initial setup does not take very long. The only thing is that it is taking me a while to migrate my clients from StoreGrid Cloud over to Online Backup because of access to my clients. Once I get in, the actual setup probably takes me 20 minutes to a half an hour per client.

What about the implementation team?

The implementation is pretty much the same for a lot of my clients because they are from the same type of industry. I have a lot of dentists. I'm pretty familiar with the software that they use. I know when I go in there what to expect and what I should be backing up.

I have a gentleman who gives the IT support to a lot of dentists in my area. As he goes to the different locations where he might either be replacing a server there, or if it's a new client of his, then he'll contact me and I will remote in. I will install the backup software on their server, and we set it up that way for the most part.

What was our ROI?

I have seen ROI with Vembu.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. I am okay with it.

Which other solutions did I evaluate?

I did look at other backup solutions as well. I don't remember who they are.

What other advice do I have?

It is an easy solution as far as its installation, scalability, and dependability. I have a regular full-time job as well as doing this. I can count on this solution working properly, and it allows me to be able to have another side income without a whole lot of hands-on everyday maintenance to it.

I have not used Vembu with Microsoft Hyper-V.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
1 Comment
Sree ramyaVendor

Thanks for the great review Matthew Pechia. We're excited that our product has met your expectations and has worked out well in your client's environment.

We have noted down your complexities & would like to let you know that our team is constantly working on improving the Reports and Vembu Portal for easy billing and managing the client's information, and the same will be available in our upcoming releases.

We are continuously making enhancements to Vembu BDR Suite so it covers most of the use-cases in any data center.

For further updates or queries, please get in touch with our team through vembu-support@vembu.com.

18 September 19
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