Vembu BDR Suite Review

Creates high-availability backups for us, protecting us against ransomware threats


What is our primary use case?

We back up servers and workstations.

How has it helped my organization?

One of the things that Vembu does for us is, of course, create high-availability for backups, which, if we came to a worst-case scenario, is one of the reasons we selected it, with the high incidence of ransomware. Should we be hit with ransomware, optimally it would allow us to be back up and running pretty quickly.

The solution helps us deliver an enterprise-level data protection solution and reduce budgets. It's difficult to estimate how much we have saved, although I know we have saved. We did do a cost analysis up-front and we saved money compared to our prior solution.

What is most valuable?

The most valuable feature is the ability, from a console, to manage the different computers to be backed up.

In addition, I use the encryption regularly, and the deduplication as well, but not extensively. The deduplication is very handy. It reduces the size of the backups, which we can then upload to an online storage platform. That's one of the reasons I selected it.

For how long have I used the solution?

We've been using Vembu for about nine months.

What do I think about the stability of the solution?

I have had issues where it was working and then it stopped and I had to diagnose what had changed or gone wrong to get it back up. While it is generally stable, I've had issues with stability. The last time we had this issue was about six weeks ago.

What do I think about the scalability of the solution?

It's very scalable. As we add workstations, as we grow, we'll generally use the solution on those new workstations.

How are customer service and technical support?

Customer service could be improved. There seems to be a delay when trying to get to someone for customer service issues. Usually they'll tell me to send an email. That is one area that I would like to see improved.

I had pretty good technical support while we were evaluating the product. Since then, it has not been so good.

Which solution did I use previously and why did I switch?

We had a solution before Vembu. We switched because of the cost factor and the deduplication.

How was the initial setup?

It was not particularly straightforward. I had to contact customer service in order to complete the initial set up. The deployment took us the better part of a day to complete everything, because we had to reach out to customer service.

We started out by testing it on a workstation and, once we were satisfied that it met our needs, we deployed it to the servers and to the other workstations.

What about the implementation team?

We did it in-house.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty reasonable.

Which other solutions did I evaluate?

We looked at Macrium Reflect. That was another solution that we used.

What other advice do I have?

It's a robust solution. Evaluate it first in the environment and ensure that it actually satisfies your needs. It's a fairly cost-effective solution. For us, it has assisted in developing a robust backup strategy of keeping a backup in-house. We back up to a NAS in-house, and then we try to do an online backup off the in-house backup, so that we always have a remote copy of our backup. So it's been a pretty robust solution.

We have about 25 workstations that we're backing up. There are two of us, my IT person and me, who handle the deployment and management of the backup solution.

I would rate the solution at nine out of ten because customer service could be improved. I don't have a specific problem with the product. In our experience, the initial implementation could be easier. The product itself, once implemented, gets the job done. If it was divided up, I would give the working product a ten. But the initial implementation, from our experience, because we needed to have customer service log in to our system and walk us through, I would give a seven. And I would give customer service a seven.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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author avatarBhavaniShanmugam (Vembu Technologies)
Vendor

Hi Bobby,

Thank you for your feedback.

Regarding your experience in delayed customer support, we’ve taken it to the notice of our Support team and we will make sure we provide timely support and create a better experience for you.

Further, we would like to let you know that we're already working on making the implementation of Vembu BDR Suite simple and easier. You'll find many improvements in the upcoming major releases.

For further updates or queries, please get in touch with our team through vembu-support@vembu.com