Veracode Review

The time savings has been tremendous, but the UI is too slow and its user experience has much to be desired


What is our primary use case?

We use it for dynamic scanning and Static Code Analysis as well as for Software Composition Analysis (SCA).

We do use this solution's support for cloud-native applications.

How has it helped my organization?

We are a startup with 350 employees. The AppSec program initially was focused and aligned with regulatory audit, and compliance. However, over the past two years, we have "shifted left" : integrating AppSec early in our SDLC process. Having this tool has fast-tracked our response times in terms of scanning the code for third-party library vulnerabilities. 

What is most valuable?

The SCA, which detects vulnerabilities in third-party and open source libraries, was something new for us and is very well done. It provides guidance for fixing vulnerabilities. 

What needs improvement?

When we go from the dynamic scan to static scan to SCA, there is a huge change in the UI. This was not relayed to us when we were buying the product nor during the demo. They mentioned, "Yeah, this was an acquisition. The third-party library scanner was an acquisition from SourceClear."

You can see there is a huge difference in the user experience in terms of both the display as well as the usability of the product. That is one of our pet peeves: They are not normalizing the UI across the three product segments. We had numerous calls with them early on because we were new to the platform. The sales team is not aligned with the support team. The support team keeps telling us to use a different UI versus the one that the sales team showcased during the sales cycle.

There is much to be desired of UI and user experience. The UI is very slow. With every click, it just takes a lot of time for the pages to load. We have seen this consistently since getting this solution. The UI and UX are very disjointed. It is ironic that they claim themselves as agile AppSec tool, but their UI doesn't reflect that.

We had a couple of consulting calls, and perhaps it may be the engineers that we got, they were not really up to speed with our frameworks. They were very focused on .NET and Java, which are legacy frameworks for us. We don't use these at all in our code base. We are using the newer, modern web frameworks, like Django. They have very little coverage or knowledge base on these, especially on the mobile side.

There are a lot of faults with the Static Analysis Pipeline Scan tool. Their tool seems to be very good with legacy products, which are developed in .NET and Java frameworks, but there are false positives when it comes to using modern web frameworks, like Python and Django. The C++ code doesn't even scan. We have spent at least three weeks worth of time going back and forth because it won't support the use cases that we have.

For how long have I used the solution?

We have been using Veracode for over a year now.

What do I think about the stability of the solution?

It hasn't gone down. Nobody has complained about the Pipeline Scan being broken. The couple of times that they have, it was more to do with our ineptitude than with the platform capabilities. Once we understood how the platform is working and the gotchas associated with it, we were able to have a workaround within its constraints.

For our use case, it is sufficient. It has been up and running for quite some time and we haven't had any downtime experience with it. We get proactive notifications from Veracode about any upcoming maintenance, batch schedules, and other things. They have been pretty good with that. 

What do I think about the scalability of the solution?

There haven't been any issues with multiple users logging in and slowing it down. It has just been inherently slow. 

How are customer service and technical support?

We clearly mentioned during our purchase cycle that we have C++ code, a Swift code from a US perspective, Python libraries, etc. We were given assurances that these were absolutely covered under the solution. However, when we started investigating through support tickets, they admitted that these were not supported. We have very limited support for C++ code scans and other things. That was a bummer from my perspective.

The support has been good. However, we work in an agile environment and our release cycles are literally every two weeks. Their response times have been very delayed, especially as we are in the Pacific Time Zone and they are in the Eastern Time Zone. 

They have a great support portal to do self-service. We have been pretty impressed with that, but we soon realized that anything you pick is 10 days to two weeks out. That has been a non-starter for us. We had to constantly escalate through our account team to get an engineer on the call, because we were in the middle of a release and needed to scan the product at the moment.

At this point, we are doing sandbox scanning. We have implemented it with our Jenkins CI/CD tool to really scan the code, upload, etc. It took awhile for us to figure it out because the support wasn't really helpful. We had to hack our way into getting through the documentation. Since the time they acquired SourceClear, they haven't really cleaned up or integrated the documentation well, and that may be one of the reasons. However, we were able to find the right combination of keys to make it work.

Which solution did I use previously and why did I switch?

We were previously using WhiteHat Security. Their lack of customer service prompted us to switch. Every question that we asked was just going into a black hole. The only time that we got any response was when our account was up for renewal. We had a long discussion with them to get a rationale behind their lack of response, and that was the only time they listened. There was no follow-up. That is when we decided that this is not a partnership that we wanted to continue anymore.

Veracode has automated a lot of the manual stuff that we were doing in terms of scanning third-party libraries. With any given release, I was spending from eight to 10 hours manually scanning through all 3rd-party libraries for vulnerabilities. Now, it is all within the Pipeline. So, I am saving about 10 hours in a given month with it.

How was the initial setup?

The initial setup was moderately complex. The onboarding of the tenant, single sign-on, and access control were easy, but when it came to the real work of integrating the Pipeline Scan and our ticketing system, that is broken at this point. I spend most of my time manually doing this, and if they could fix that portion, that would save me another two hours worth of my time with every release.

The deployment took two to three weeks.

Because this was a SaaS service, we just onboarded one team, then looked through some of the gotchas from login and access perspective. Once the pilot users were all cleared up for any potential issues, we then onboarded the rest of the team. We have a small team of 40 users from a development perspective.

It's pretty straightforward from an onboarding perspective because it is all SaaS. We just needed to whitelist some IPs from Veracode for scanning some of our code, which are not publicly available. Beyond that, everything was pretty straightforward.

What about the implementation team?

The solution was implemented by an internal consultant and me.

What was our ROI?

The time savings has been tremendous. We saw ROI in the first six months.

What's my experience with pricing, setup cost, and licensing?

It is very reasonably priced compared to what we were paying our previous vendor. For the same price, we are getting much more value and reducing our AppSec costs from 40 to 50 percent.

We bought the product for its expected benefits, in terms of all the bells and whistles that we saw during the sales cycle. When it came time to really implement it, that is where we have been having buyer's remorse.

Which other solutions did I evaluate?

We evaluated Micro Focus, Black Duck, SonarSource, and Coverity. We felt Micro Focus was the closest to really addressing all three of our needs, which is SAST, DAST, and the third-party software composition analysis. Micro Focus had the most complete execution from an implementation perspective, but it was very expensive for us. We went with Veracode because it was within our price point. 

We are getting huge value out of the dynamic scan and third-party library scanning. However, the initial euphoria has died down at this point, so we will be looking at additional tools to augment some of the solution's shortcomings.

What other advice do I have?

It is good for third-party scanning and if your code base is all modern web frameworks. It is also great for the third-party analysis. However, the Software Composition Analysis is not good if you have C++ code or anything legacy, as it does not cover that. It also does not cover iOS code. It has a lot of constraints.

The solution’s policy reporting for ensuring compliance with industry standards and regulations is fine. We are using it for internal reporting, but we haven't really dug into the policy definitions and tweaking them. We are using its default policies.

As part of our validation and testing, we are able to catch vulnerable code early on. That has been helpful. Automating some of the process has been really helpful, at least from our team's effort perspective. The tool highlights the risk associated with vulnerabilities. That effort is very much automated with this tool.

I would rate this solution as a six out of 10. If you have legacy applications, the solution is great. Their SaaS scanning is geared towards that. If you have modern frameworks, the SaaS scanning and dynamic scanning don't provide much value. My advice to anybody looking at Veracode: Use them for third-party scanning. They are really good at that because of their SourceClear acquisition. For the rest of their products though, just keep looking.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Which version of this solution are you currently using?

SaaS
**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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