Veritas Backup Exec Review

Excellent backup capabilities with good technical support and a fairly easy initial setup

What is our primary use case?

I use the solution daily for daily backups and weekly for full backups and monthly for the stuff that gets sent off-site.

How has it helped my organization?

As far as if we need to restore a file, the solution absolutely has improved the way our organization functions. It saves us a lot of time. We're backing up all of our servers with it.

What is most valuable?

The backup potential of the solution is very good. It's protected us in the past very well and allowed us to get up and running after an attack with minimal loss.

What needs improvement?

The product needs to be consistent. Within the process itself, a lot of times it will hang on the jobs and you have to then restart all the services to get it to release. The job rate sometimes just randomly will tank. Therefore, you have to stop jobs and restart them in order to get them back at a quicker pace. Those are probably the two worst features. 

Something within the software itself isn't quite right. There may be a bug or glitch. It will work fine for weeks and then all of a sudden it just tanks.

For how long have I used the solution?

I've been using the solution for about 12 years, however, it's my understanding that the company itself has likely used it longer.

What do I think about the stability of the solution?

We've found some sort of bug or glitch in the solution that makes it a bit unpredictable. It will work fine for weeks and then all of a sudden it just stops and takes a dive.

That said, it's pretty stable. I would probably say, it is at least 90% stable. It's that 10% where the job rates have a little bit of a problem. I was hoping that this newest version would be better, however, it has the same issues as older versions.

What do I think about the scalability of the solution?

The solution's scalability is actually getting better. I have not tried to go into the virtual world with it, however, it says that the product can do it. I've not tried it due to the fact that we're using the other products for it, and have Veeam for a virtual solution.

There are three of us that would potentially could go into the product to use it. That includes a network administrator and myself.

At this point, we don't have plans to increase usage.

How are customer service and technical support?

I have never used technical support personally just yet. The previous administrator had to for a couple of different issues and they mentioned that support was good. 

Which solution did I use previously and why did I switch?

I'm not sure if a different solution was ever used. I've been at this company for 12 years and we have only used it. They used it even before I arrived. I'm not sure if anything came before it.

How was the initial setup?

The initial implementation was actually fairly easy. It was pretty straightforward. I actually just rebuilt it and put it onto a newer server. It is actually very easy.

I had deployed within a day due to the fact that I was familiar with it. If somebody wasn't familiar with it, might take them up to a couple of days to do it. I was very familiar with it and therefore could do it pretty fast. It took me just a few hours or probably a day's worth of work to get everything in there, the way I wanted it.

We do not require any additional staff for deployment and maintenance.

What about the implementation team?

We handled the implementation in-house. We didn't require a consultant or reseller to assist us.

What was our ROI?

Any time any of these products can back up your systems so that you can quickly restore them or restore files is most definitely beneficial to your company.

What's my experience with pricing, setup cost, and licensing?

The solution is not the cheapest option. It's pretty pricey.

Although I know that we pay for it yearly, in March, I'm not sure of the exact costs.

The pricing goes by different types of databases that you're backing up. It's more expensive, for example, if you have an SQL database depending on what you're backing up.

I don't recall paying anything beyond a standard licensing fee for the product.

What other advice do I have?

We're currently considering looking for a new solution. We want to see what is out there. This product is also quite expensive.

Having a reliable backup is essential to your company. For example, we were using this product to back up one of our servers that got the CryptoLocker virus. We were able to go back and restore it to just a few hours previous to the attack and we were able to get everybody right back up and running within a day, in less than a day's time. It absolutely could have just spread right through the whole environment had we not caught it. This solution gave us the ability to be able to get back up with minimal data loss.

Overall, I would rate the solution at an eight out of ten. If they were able to take out some of the bugs we have found I'd rate it higher.

Which deployment model are you using for this solution?


Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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