What is our primary use case?
I am a consultant that provides DR backup solutions for cloud-based and hybrid environments. I assist my clients with choosing solutions, and this is one of the solutions that I recommend.
My experience with this solution is in both on-premises and public-cloud environments.
What needs improvement?
The interface is ok, but not the best. Newer solutions have more flexible interfaces. This interface provides more detail but is not as friendly for the non-technical user. I would like to see a product that requires less expertise to manage it. Companies are struggling with getting people who are experts, so a product with less knowledge-intensive requirements would be better.
Having more templates that help to accomplish things based on best practices for vertical solutions are needed. For example, more support for virtual environments.
I would like to see support for different cloud providers with specific features for each one. If I'm working with Amazon, I would expect it to support the specific features of Amazon. If I was to migrate my solution, my systems, or applications from cloud-to-cloud, I want to be able to do it easily and transparently. Similarly, if I want to migrate from on-premise to cloud, it should be easy. The same should be true for hybrid-cloud environments because there are intensive knowledge requirements.
What do I think about the scalability of the solution?
I don't think that there is a problem with the scalability of this solution, but you need to deal with cloud intensiveness when you deal with Big Data. I don't think that Veritas is doing this with Big Data.
How are customer service and technical support?
I don't deal with technical support myself, but from what I have heard from my current customers, they haven't had any trouble. This is a plus for a big company like Veritas.
Which other solutions did I evaluate?
I find that the mature products in this space are supporting the cloud only partially. The main products that really support the cloud are coming from startups, rather than from mature companies.
Choosing a solution depends on the usage and the environment. There are different solutions for different scenarios. You can do backups by copying disks, or you can do logical backups, such as of a database.
What other advice do I have?
I like Veritas. They are a large company with good best practices, and they give good support. They can invest in knowledge-intensive features to make their solution more user-friendly. They need to work more on their R&D, be more innovative, and take more risks in providing solutions for the hybrid cloud and for migrations.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.