What is most valuable?
One of the most valuable features of Verix is the flexibility that the solution provides. Depending on the end user’s needs, the data can be presented either broadly or in a more detailed, in-depth manner. Because of this flexibility, the solution lends itself well to both highly analytical end users as well as users who are less analytically oriented.
How has it helped my organization?
Verix has not only standardize the view of our sales data but has also enabled the data to be available to all the teams in the sales division. Previously, the sales reporting was region specific and each region had its own way of presenting its reporting. This made sharing and receiving information quite cumbersome. Verix has improved our processes since the entire sales force now functions on this standardized platform, which allows for smoother channels of communication throughout the team. Everyone sees one version of the truth.
What needs improvement?
There are tools in the market that have very slick graphical interface features. It would be nice to have the graphical user interface upgraded with some of these latest graphical features. I believe there are modification being made to have it become more visually oriented.
For how long have I used the solution?
What do I think about the stability of the solution?
Stability issues arose periodically, but any problems were resolved quickly. There were a few times where access became an issue, sometimes due to a connection with Verix's service provider. Issues were solved and fixed within a day at most. Verix has recently switched service providers and there has not been a problem since then.
How are customer service and technical support?
The team is very responsive to issues and willing to work with us.
Which solution did I use previously and why did I switch?
We did not have a different solution before Verix and were mostly using excel.
How was the initial setup?
The initial setup was complicated by due to the complexity of our sales model. Verix was very accommodating in adapting the tool to fit our needs.
Which other solutions did I evaluate?
We evaluated other options and determined that our needs would be met to the fullest with Verix.
What other advice do I have?
Ensure that there is adequate documentation of the processes, procedures and set-up of the solution.