- On-call tool
- Third Party integration
It's provided real time incident management and alert paging via email, SMS, or call. It has also enabled duty rotation and operations management.
More support is needed for customization in the Transmogrifier for fetching dynamic content from URL.
I've used this solution for one year.
There were no issues with the deployment.
We had no issues with the performance.
It's been able to scale for our needs.
We used SCOM before.
I implemented it myself.
We evaluated PagerDuty, but VictOps has a better overview of incidents as it has an incident timeline and Transmogifier tool.
Its the best solution of its type out there, you should go for it.