VictorOps Review

Provides real time incident management and alert paging via email, SMS, or call.

What is most valuable?

  • On-call tool
  • Transmogrifier
  • Third Party integration

How has it helped my organization?

It's provided real time incident management and alert paging via email, SMS, or call. It has also enabled duty rotation and operations management.

What needs improvement?

More support is needed for customization in the Transmogrifier for fetching dynamic content from URL.

For how long have I used the solution?

I've used this solution for one year.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

We had no issues with the performance.

What do I think about the scalability of the solution?

It's been able to scale for our needs.

How are customer service and technical support?

It's excellent.

Which solution did I use previously and why did I switch?

We used SCOM before.

What about the implementation team?

I implemented it myself.

Which other solutions did I evaluate?

We evaluated PagerDuty, but VictOps has a better overview of incidents as it has an incident timeline and Transmogifier tool.

What other advice do I have?

Its the best solution of its type out there, you should go for it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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