How has it helped my organization?
We have had challenges staffing internal resources and retaining qualified DBA’s to work on our IT projects. One of the benefits of partnering with Viscosity, is that we can tap into their resources as we need them. It is difficult to staff internally for every kind of skillset and keep those individuals on staff. DBA’s are highly sought and investments need to be made to train them and keep them up to date with evolving technology. By tapping into Viscosity’s resources, we have access to individuals and the skillsets needed. As projects ramp-up and ramp-down, we work with Viscosity to get the right individual(s) for the duration necessary.
There are many cases where our organization needs to better understand technologies, options, and industry direction. Viscosity is instrumental in providing us valuable, non-biased feedback, and direction, in order for us to make the appropriate business decisions.
Based on Viscosity’s recommendations, we actually decided not to pursue an on-premise custom built system and went with an Oracle Cloud environment. While Viscosity is vendor neutral, they determined that Oracle Cloud was a more appropriate solution for our workload. Viscosity was able to help us understand different vendor offerings and how they would fit into our existing environment and license requirements.
What is most valuable?
It allows charges to be reflected in the appropriate financial reporting period in a more timely fashion.
Our finance team has 13 periods for the year that we allocate revenue and expenses. So instead of processing invoices at the end of a month, we expect them every 4 weeks.
What needs improvement?
We have had a few challenges getting timesheets reviewed and invoices in a timely fashion. Part of that is due to my company’s odd reporting cycle…. The process is getting better and we have the players involved earlier in the process to get things ironed out in a timely fashion.
How is customer service and technical support?
Very good. A knowledgeable staff that is reliable. They have a team of resources so that they can pull in help from others if needed. Their founders are from Oracle. They are recognized in the industry, they have written books and have become Oracle ACE Directors.
What was our ROI?
Each project will need to calculate on its own. Many factors come into play as part of due diligence to determine which solution is the right one for an organization to choose when evaluating alternatives.
What's my experience with pricing, setup cost, and licensing?
Viscosity billing rates are competitive.
What other advice do I have?
I would consider Viscosity a long-term partner who will help you be successful in your IT projects. They have experience in building systems, performing upgrades, and supporting environments. They are committed to getting the right resources on the project and will be there for you as long as you need them to be.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Jan 16 2017