What is most valuable?
I find it really easy to use.
You can customize the process very easy.
You can also communicate with people ad they don't even need to have the tool. They can see the processes on the internet which makes it easy to collaborate with people that don't actually choose to use the tool.
It's easy to use generally, due to the fact that it's really basic.
It has also a lot of Planteria, I know how to paint in it, however, you can use different samples, depending on the structures that you want to draw. It has a lot of possiblities.
What needs improvement?
I'm working with Visio Plan 2. I find some lags on this tool. For example, I cannot manage the attributes. For example, for each figure of the process map, I cannot add any further information about it. I can't add the activity or the role that I'm using to relate to other activities. It is very limited by the information that I can use. Managing data is quite limited.
I would love to see five samples for each attempt that I include in my process. I would like to be able to add some extra information. For example, to be able to add some attributes for each item.
To be able to extract a report for business project management notations would be ideal. Another solution, ARIS, lets you configure each item that you add to the Visio model process, and you can add some attributes that we cannot currently add. For example, calls to activity, main indicators, or a lot of descriptions, etc.
After that, to be able to export a report that shows the relation between the functions and the roles that you have related would be great. If it were possible to see different functions for each role and export it, that would be ideal.
For how long have I used the solution?
I've been using the solution for a very, very long time. It's been about ten to eleven years at this point.
What do I think about the stability of the solution?
The solution is quite stable. We haven't had any issues in that respect. It doesn't crash or freeze and it's not buggy or have glitches.
How are customer service and technical support?
I haven't needed to reach out to technical support the entire time I've used the product. It's very basic and very simple, and therefore I've never run into any issues I haven't been able to deal with personally.
Which solution did I use previously and why did I switch?
I'm actually currently looking into different options as I am finding Visio's capabilities a bit dated and limiting.
What other advice do I have?
I'm just a customer. I don't have a business relationship with Visio.
For how I use the solution, it's quite good and does what I need it to do. It's unique in terms of drawing processes. That said, it is getting a little bit old. There are other solutions out there that offer many more functionalities and users can work with more information on them. That's really useful. Visio, on the other hand, doesn't have the same kind of capabilities.
That's why I'm currently looking for another application to use. I want to be able to export more information from the business process management notations. Visio could potentially improve on this, and, if they don't I will have to look elsewhere for a solution that can handle this.
Overall, I would rate the solution at a six out of ten due to its general limitations at this point.