What is most valuable?
I find the library of shapes very helpful. I do appreciate that shapes are tied to various templates because it makes it easier/quicker to complete a diagram when the type of diagram you choose automatically loads the shapes that are tied to it. I frequently load additional shapes into the program to keep my diagrams fresh and promote a certain type of individuality to my designs.
How has it helped my organization?
We have used this solution since 2009.
What needs improvement?
The first thing that comes to mind is the layering feature of the software. It is not easy to work with and definitely needs some revisions to help users modify/control the layers easier. Even after all the years I have used this software program, I still have issues with the layering aspect and features. The reason it’s not a 10, is because when I first began learning how to use this program, I found it very difficult and not very user-friendly. I have not used the newer versions of Visio, so I am not too sure if the newer versions are any more user-friendly than prior versions. Hopefully, they are.
What do I think about the stability of the solution?
There were issues with stability. When attempting to have more than three diagrams open at a time, the system frequently crashes; however, I have never experience a crash with only one diagram open.
What do I think about the scalability of the solution?
There were some scalability issues. While new shapes can be added, there is still the issue with compatibility problems with other versions of the Visio software.
How are customer service and technical support?
Not too sure. I have never contacted tech support for this product.
Which solution did I use previously and why did I switch?
I did not use a different solution. I used Adobe Photoshop for other needs that are sometimes similar, but for diagramming MS Visio is the best.
How was the initial setup?
Initially, the program looks very similar to other Microsoft Office products, however once you get into the program, it is difficult to understand where to start. I tried using the software without training, in the beginning, and only became frustrated at not understanding how to use the program. However, with a moderate amount of training, creating basic 1-layer diagrams becomes fun and easy.
What's my experience with pricing, setup cost, and licensing?
I obtained this software when I was attending the University of Phoenix, so with the student discount I think I paid $10, back in 2009-2010. I still have and use the same version because the software is a bit pricey and the version I have works well for my needs. I would advise others to try to get discounted pricing through educational institutions, if possible.
Which other solutions did I evaluate?
I did not evaluate other options. The software was originally needed for completing my college assignments.
What other advice do I have?
I would recommend first determining the needs of the company and what the expectations are for the software. I would then view basic training videos available, to truly see if their needs aligns with the features and outputs of the software program.