Visio Review

I use it primarily to create functional drawings. I would like the ability to change quickly between tools.


What is most valuable?

It is a good diagramming application. I am an AV systems design engineer. I use it primarily to create functional drawings. I also use it for the basic floor plan and wall elevation drawings.

How has it helped my organization?

I don't have to hand-sketch my engineering concepts. The work that I hand off to other departments is clear and easy to read.

What needs improvement?

The ability to change quickly between tools, such as pointer, connector, drawing, and text tools. Perhaps utilizing right-or-center clicking of the mouse could be an excellent addition. Also, the means of turning off Dynamic Grid by default would be a good thing.

Currently, it is on by default and has a habit of getting in the way of what I'm trying to do. A long-time Visio glitch involves the length of lines.

Sometimes, if I use the size and position window to enter a specific length of any type of line, including dimension lines, Visio simply takes it upon itself to make that line a different length of its choosing. This glitch has persisted in every version of Visio that I have used since Microsoft bought the product from its original developer.

For how long have I used the solution?

I have been a Visio user since 1995.

What do I think about the stability of the solution?

In the sense that the product has been on the market for more than 25 years and is sold by Microsoft, it is very stable. In terms of its potential to destabilize my computer, it is not dangerous.

What do I think about the scalability of the solution?

In companies where I have worked, its adoption rate among people in similar job functions to mine is often left to the individual. Some may be more comfortable using other solutions (Adobe Acrobat, AutoCAD). I have not seen the Visio product ever rolled out across an entire company's engineering staff. However, I suppose that this could happen.

How is customer service and technical support?

Technical support is hit and miss. When glitches come up, it can be difficult to engage with a true expert on the Microsoft side. Some glitches in this product have persisted through the years, and versions, even when they are brought to the attention of the Microsoft Visio team.

Which solutions did we use previously?

Computers and OSs get old and need to be replaced. When they are replaced, the newest versions of any software are the ones that run best under the newest OSs.

How was the initial setup?

I have the product on both my home and work PCs. My company's IT department handled the installation and setup of Visio 2013 on my work machine. At home, I installed and set up Visio 2017 with no problems.

Which other solutions did I evaluate?

We evaluated Microsoft and AutoDesk.

In my evaluation, my main criteria/question I asked was: "Do they have the best product to accomplish what I need to get done?"

What other advice do I have?

Whatever you use, it has to work for you. If the GUI is not intuitive from your point of view, you won't want to use it, and it won't be a good investment.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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