Visio Review

Good for developing proposals, but falls short on features for business process mapping


What is our primary use case?

This solution is primarily used for architecture diagramming, process flow, and process mapping. We work on engineering projects, including software development projects, and this solution is used to create proposals for customers.

How has it helped my organization?

Prior to using this solution, we would draw a proposed architecture in PowerPoint and submit it to the client. With Visio, I can explain it to them in a step by step manner. For example, I will take one block and go into detail about it. I can explain how the architecture works inside a block, which might include how each tier in a multitier architecture functions.

What is most valuable?

Putting details into the process flow and being able to link other objects into the diagrams are very helpful features.

What needs improvement?

I would like to be able to present diagrams in multiple ways, such as a Swimlane diagram. Also, in other products such as TIBCO Nimbus, there are links that take you to a completely different diagram.

While I can use Visio for architectural diagrams and simple process mapping, there is room for improvement. The business process mapping capability would be really improved if we could link two completely different processes together. For example, in a company with multiple departments, I would like to have links between processes in the different departments.

I would also like to be able to embed objects into diagrams that can be opened by clicking on an icon. These are things like Excel or Word documents, or a PowerPoint presentation.

Eventually, the images or icons that we use in Visio will become obsolete, and we would like to have a way of suggesting new design options.

For how long have I used the solution?

Between four and five years.

What do I think about the stability of the solution?

I have not worked with various versions of the solution, but from what I can see it is pretty stable.

Because I am the direct coordinator with the customer, I am the primary user of this software in my company.

What do I think about the scalability of the solution?

This solution would be more scalable with this inclusion of additional features.

How are customer service and technical support?

I don't normally use technical support. Rather, I check in Quora or in the forums.

If you previously used a different solution, which one did you use and why did you switch?

We used to create PowerPoint presentations and submit them to the customer. They were not interactive, the way Visio is.

We used TIBCO Nimbus for our business consulting projects.

How was the initial setup?

I was not involved in the installation because we do not have it installed on our company servers. Rather, the clients have it installed on their machines. I just access it remotely on the customers' servers.

Which other solutions did I evaluate?

We did not evaluate other solutions before implementing Visio.

What other advice do I have?

If you know how to use Visio and you know what you want to get as an output, then it's very helpful and easy. But, for beginners, or for anyone who wants to prepare a more informative diagram, I'm not sure if Visio is a very helpful tool. Once you have hands-on experience then it is easy to figure out.

I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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