Visio Review

A professional tool for business analysis process development with flowchart design


What is our primary use case?

Without this product, I would struggle to do my work. That is as a business analyst. I use it to develop all of my processes.

How has it helped my organization?

I have no issues with Visio from an end-user perspective. It is our environment. It's not utilized by too many users, about three or four end-users every week now.

What is most valuable?

I enjoy the fact that I can go into detail with Visio. In shared communications, I can inspect for any fault in my processes. That's what I enjoy the most.

What needs improvement?

Transferring data was one of the issues that I expected Visio to have resolved. I use the older version. I'm not sure if the later versions have already addressed some of the issues.  

To improve Visio, make it easier to transfer into other Microsoft products. For example, if I copy a Visio diagram into Word. If I open it in the Word version, it doesn't work so well. 

For how long have I used the solution?

I have been using Visio for about six years.

What do I think about the stability of the solution?

Visio's stability is the best I've ever used. I compare it with other tools that are out there. There's some competing software that has a lot of features. I am very happy with the stability of this application.

What do I think about the scalability of the solution?

I'm sure Visio is very scalable. From my personal use, I've had absolutely no issues with scalability. I'm able to go on and develop complex processes. 

How are customer service and technical support?

I haven't, fortunately, had to engage with Visio's technical support.

If you previously used a different solution, which one did you use and why did you switch?

Some people prefer to use Flow. Some people prefer to use Draw.io. I also used Draw.io a little bit and found it tedious to use. It is not as user-friendly and I found my way back to using Visio.

How was the initial setup?

The installation was straightforward.

What about the implementation team?

It was a couple of in-house IT guys that came over to do the installation.

What other advice do I have?

I would tell somebody considering this solution to understand why you want to use the product in the first place and have a clear understanding of what your goals are. What would you like to achieve with having that product? Ensure that the goals are measurable, then implement.

I would rate Visio a seven or an eight. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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