Vision Helpdesk Review

The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.


What is most valuable?

Multi-company satellite help desk feature to manage our ticketing system for multiple domains more like a white-label support solution, and Blabby Feature use for internal staff communication.

How has it helped my organization?

We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of white-label help-desk support. Vision help-desk helped us in offering this solution to our customers.

What needs improvement?

Their live-chat support needs work.

For how long have I used the solution?

I've used it for five years.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Customer service has been on of the best for any software provider we have seen previously any issue we had where solved quickly.

Technical Support:

It's very good.

Which solution did I use previously and why did I switch?

We used Kayako. We switched due to cost and feature requirements.

How was the initial setup?

It was pretty easy, but for few things we got quick assistance. It was a simple click of button installation, even got one click installer for Vision helpdesk in Cpanel.

What about the implementation team?

We used a vendor team who had good expertise.

What was our ROI?

It's 30%.

What's my experience with pricing, setup cost, and licensing?

There's a one time download cost, and later just $150 for upgrade and setup

Which other solutions did I evaluate?

We compared it to Freshdesk.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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