Vision Helpdesk Review

The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.


Valuable Features

Multi-company satellite help desk feature to manage our ticketing system for multiple domains more like a white-label support solution, and Blabby Feature use for internal staff communication.

Improvements to My Organization

We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of white-label help-desk support. Vision help-desk helped us in offering this solution to our customers.

Room for Improvement

Their live-chat support needs work.

Use of Solution

I've used it for five years.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

Customer service has been on of the best for any software provider we have seen previously any issue we had where solved quickly.

Technical Support:

It's very good.

Previous Solutions

We used Kayako. We switched due to cost and feature requirements.

Initial Setup

It was pretty easy, but for few things we got quick assistance. It was a simple click of button installation, even got one click installer for Vision helpdesk in Cpanel.

Implementation Team

We used a vendor team who had good expertise.

ROI

It's 30%.

Pricing, Setup Cost and Licensing

There's a one time download cost, and later just $150 for upgrade and setup

Other Solutions Considered

We compared it to Freshdesk.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Add a Comment
Guest
Sign Up with Email