Vision Helpdesk Review

The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.


What is most valuable?

Multi-company satellite help desk feature to manage our ticketing system for multiple domains more like a white-label support solution, and Blabby Feature use for internal staff communication.

How has it helped my organization?

We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of white-label help-desk support. Vision help-desk helped us in offering this solution to our customers.

What needs improvement?

Their live-chat support needs work.

For how long have I used the solution?

I've used it for five years.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Customer service has been on of the best for any software provider we have seen previously any issue we had where solved quickly.

Technical Support:

It's very good.

Which solution did I use previously and why did I switch?

We used Kayako. We switched due to cost and feature requirements.

How was the initial setup?

It was pretty easy, but for few things we got quick assistance. It was a simple click of button installation, even got one click installer for Vision helpdesk in Cpanel.

What about the implementation team?

We used a vendor team who had good expertise.

What was our ROI?

It's 30%.

What's my experience with pricing, setup cost, and licensing?

There's a one time download cost, and later just $150 for upgrade and setup

Which other solutions did I evaluate?

We compared it to Freshdesk.

Which version of this solution are you currently using?

V4
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Vision Helpdesk, Symphony SUMMIT, Atlassian and others in Help Desk Software. Updated: July 2021.
521,637 professionals have used our research since 2012.
Add a Comment
ITCS user
Guest