Vision Helpdesk Review

It helped to manage all incoming e-mails, tickets from our clients.


Improvements to My Organization

It helped to manage all incoming e-mails, tickets from our clients. It's multi language. And it's very cheap, which is important for small organisations.

Room for Improvement

I think I'd like to see a more user-friendly interface in the user-ticket view. It would also be nice to be able to have customized printing (invoices and ticket-prints) and a fully customizable.

Deployment Issues

I needed to configure my hosting, VH support helped me with it.

Stability Issues

I've had no issues with stability.

Scalability Issues

It's scaled for us.

Customer Service and Technical Support

Customer Service:

Vision Helpdesk offer one of best service i`ve seen. Friendly, helpful, contacted via Skype and they resolved all problems

Technical Support:

Five stars. Definitely.

Previous Solutions

Yes, we tried to use osTicket. It`s free, but it is was too difficult, have many settings, non-responsive design, and no possibilities for simple translate. Contacting with support didn`t helped me, they gave me much water, but no answer on my question

Initial Setup

Setup was simple, but it seems need to configure hosting.

Pricing, Setup Cost and Licensing

Vision Helpdesk has very small price, but have much functions. Comparing with others (Z., F.), their price is 3-5x higher for similar functionality

Other Solutions Considered

We are interested in multi-company solution, when our company will grow. It was interesting experience.

Other Advice

The only comment i may leave - just try. It`s simple. It`s good-looking. It`s cheap. It`s what i needed :)

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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