VMware AirWatch Review
This product enables us to replace all existing stores PDA running Windows CE with iPod touch.


Valuable Features

  1. The ability to use shared device mode for check in/check out for corporate owned devices.
  2. Vast numbers of REST API for automation and integration.
  3. Very flexible in provisioning and assignment of devices, profiles, contents and apps.

Improvements to My Organization

This product enables us to replace all existing stores PDA running windows CE with iPod touch.

Room for Improvement

  1. Better reporting functionality and performance.
  2. Improved BYOD solution with true DAR encryption for iOS devices and a better UI for the Airwatch Inbox app.

Use of Solution

Over 2 years.

Deployment Issues

  1. We use a SaaS solution from AirWatch and the issue that we have encountered was load issue with automatic app push to 10-60 thousands of devices.
  2. Airwatch has quickly added additional resources so that future app updates deployment will not cause problems.

Stability Issues

Yes, we have seen inconsistency for performance from time to time.

Scalability Issues

No, Airwatch has accommodated out expanding number of endpoints.

Customer Service and Technical Support

Customer Service:

With Enterprise Service agreement it is a 5/10. Without Enterprise Service agreement it is a 3/10.

Technical Support:

With Enterprise Service agreement it is a 5/10. Without Enterprise Service agreement it is a 3/10.

Previous Solutions

No.

Implementation Team

In partnership with a 3rd party vendor, I would rate them at 3.5/10.

ROI

Too early to tell as these are devices replacing existing PDA and we have just completed the rollout.

Other Solutions Considered

Symantec App Center.

Other Advice

Plan ahead as much as possible. However if there is a need to make significant changes in the environment post rollout, Airwatch is able to accommodate that with the flexibility of their product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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