VMware AirWatch Review

The solution offers a great deal of management for devices. But, the level of support still needs improvement


What is most valuable?

The Organization group approach they have taken to manage both Device and Administrative access

How has it helped my organization?

It has help in providing administrators with a way to separate devices based on business use cases.

What needs improvement?

There are currently canned reports that provide a a great deal of device detail. But, there could be room for the solutions to allow for custom reporting for ad-hoc reports

For how long have I used the solution?

3 years

How are customer service and technical support?

Customer Service:

This is an area that could use some improvement. we have had a few incidents where the level of support was not what it was pictured to be.

Technical Support:

There are a lot of very skilled engineers well versed in all aspects of the solution.

Which solution did I use previously and why did I switch?

We have used multiple solutions. We are responsible for service delivery so we are expected to be familiar with the main players in the industry.

How was the initial setup?

It depends. On-prem is a lot more involved than SaaS. There are a lot of moving parts for the on-prem version of the solution that can be consolidates if it is the desire of the client/customer.

What about the implementation team?

Vendor. We have had a great experience with all of our current clients.

Which other solutions did I evaluate?

Yes, MobileIron, MaaS360, Blackberry, XenMobile, Afaria, Soti, Good.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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