VMware AirWatch Review
​Have a long term plan in place and spend more time on designing the solution before rolling out


What is most valuable?

AirWatch has one of the best User Interfaces and it's quite easy to figure out where particular items are within the menu system.

They have good functionality across all the major platforms, too.

How has it helped my organization?

It has allowed employees to access their apps from their mobile or tablet while on the go, essentially freeing them from their old desktop workstations.

What needs improvement?

There is a lack of a real developer community. AirWatch doesn't seem to empower IT admins to try new things or get creative with implementations. They are more happy to sell you one of their support subscriptions.

For how long have I used the solution?

I've used this solution for six years.

What do I think about the stability of the solution?

Some features like the AirWatch Launcher on Android can be very quirky.

What do I think about the scalability of the solution?

The enrollment process on Android devices has always created challenges with scalability.

Scalability on iOS is seamless if you have developed a try zero touch build via AirWatch's integration with Apple's DEP and VPP deployment programs.

How is customer service and technical support?

A three out of 10.

Which solutions did we use previously?

I manage Mobile Iron environments as a professional service. Through previous roles, I also have had exposure to InTune, SOTI MobiControl, and IBM MaaS360.

How was the initial setup?

Not particularly, they are all evenly matched here.

What's my experience with pricing, setup cost, and licensing?

Don't make compromises when enticed by enterprise license agreements for other products that may include their own MDM for a substantially low price.

You should take out a dedicated license agreement of your MDM fleet and invest heavily in innovating in this space. I've seen many companies that buy into MDM and don't make a continued investment in evolving their use cases.

Which other solutions did I evaluate?

Zen Mobile, Good, Silverback, and MobileIron.

What other advice do I have?

Have a long term plan in place and spend more time on designing the solution before rolling out. Never lose sight in what your key motivators are, whether it's enablement, scalability, security, or governance.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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