What is most valuable?
Horizon actually has been working well in the current pandemic situation. Originally, we had clients deployed in our infrastructure. Now, once working from home or remote working has been imposed, we deployed a Unified Gateway. It's simply one more component of Horizon, and it allows us to give access over the public IP so that those people at home get the same environment itself as they work from their home without causing any user experience problems. There were no additional licenses required for that job either, which was nice.
What needs improvement?
I would love to see so they can actually allow the use of Linux, from a hosting environment as well as from a VDI client environment. If I can actually host Linux instances as VDIs with the same features as what I get on Windows and have all the key components, like the Composer, database, or the connection services, that would be ideal. Often, ransomware and attacks usually target Windows, therefore, if I'm on Linux, at least I'll have some level of comfort or a buffer against danger.
For how long have I used the solution?
VMware Horizon was deployed around one and a half years ago in my infrastructure.
What do I think about the stability of the solution?
We do not have any problems with the stability part of it. It doesn't crash or freeze. It's not buggy and it doesn't have any glitches. It's reliable.
What do I think about the scalability of the solution?
VMware is a hyper-converged infrastructure model. Therefore, for scaling it you just add more servers to it in the inputs. It's rather straightforward.
How are customer service and technical support?
We've had a couple of calls with technical support. They're very good, from what I have experienced. We are quite satisfied with their level of knowledge and responsiveness.
How was the initial setup?
The initial setup is somewhat okay. They're not too complex. There are various components that have to be installed and configured, and therefore a little bit of expertise is required. It's not dead simple. You do need some background.
Ours was a smaller deployment and it's supposed to host around 800 different current virtual instances. Starting from the backend stack to going live, it took approximately two weeks overall.
What's my experience with pricing, setup cost, and licensing?
It is more economical than purchasing each license individually. If you purchase vSphere Enterprise plus vSAN, then vROps, and then Horizon, it's going to be a large cost. If you do this logic, it will be very cheaper, because they did not charge us separately for the vSphere or vSAN or vROps with this. You buy the number of seats irrespective to how much hardware you run on, they will not charge you more. That's the benefit.
What other advice do I have?
We aren't on the latest version of the solution. We're at minus one right now. The final upgrade has not been done due to the pandemic situation.
In our kind of environment, it's just more of a media use case, so we used it and it made sense. If you have variable workloads, not a uniform workload, then it might not go under the licensing for just VDIs, asVDIs specifically cover your operating system instances as well as uniform with the VDI clients. If it is a uniform VDI client, such as all Windows 10 systems for users to log in, like on host environment, or it's all a server farm, etc., for those kinds of environments, Horizon is a no brainer.
A company should go for it. I'd recommend it. It is a good solution to work with.
Overall, I would rate the solution eight out of ten. For the most part, we've been quite satisfied with the results.