VMware Horizon View Review

It allows us to do a lot from the back end where we don’t have to impact the users at all, including spinning up a VM for solutions any end-user needs.


What is most valuable?

The administrative console – it allows us to do a lot from the back-end where we don’t have to impact the users at all.

How has it helped my organization?

We can spin up a virtual machine real quick for any solutions that any end-user needs. That’s what I really like.

What needs improvement?

Well, one of the features we would like to have (even though it was released last year), was NSX. We’re providing a web portal services so that we can spin out any servers that they need, so those things would help. The NSX is something that we are looking at right now.

What do I think about the stability of the solution?

It’s very stable. We have a very stable environment. We use a cloud provider to provision our desktop, just trying to get our servers to collaborate together takes a bit of a challenge. It’s an ongoing transition, so the knowledge transition takes a bit of time.

What do I think about the scalability of the solution?

We’ve scaled up a lot. When we first started out, we’re fairly young using a virtual environment. We started with 130, and moved to over 500 now. It’s great and it’s not time consuming at all or difficult. It’s been rewarding to us.

The only downfall in our organization is the budget constraints, as we’re a nonprofit organization, so using a third party cloud provider is not free, so we have to let our user community know about the costs associated with using the environment. It’s a direct cost.

How are customer service and technical support?

They’re great. They use the case number customer support, and the technician will contact you and you tell them your issues. They give you a knowledge based article, and then if you can’t resolve the issue they will get back with you. They also do a WebEx session with you in figuring our problems. They’re able to resolve it right away. When I have to call them, they’re very good at what they do, and especially talking to somebody on the phone, they’re very knowledgeable in diagnosing issues. They share information, they communicate well, and they give you a comfort zone to make sure you’re ok with everything.

Which solution did I use previously and why did I switch?

We were using an HP appliance, and we were trying to get away and use what VMware recommended. Our HP appliance was out of warranty and old, and we just needed o upgrade.

How was the initial setup?

The design was complex to understand. When we set it up on our environment, I went through the classes but doing it hands on was a little different. However, after that initial hurdle, it was very clear.

Which other solutions did I evaluate?

Dependability, stability, and ease of use are what we look for. We looked at Citrix and Microsoft, we went with VMware as we had been using VMWare for the last ten years in our tech lab, so it was easy to just have it across the board.

Definitely. Peer reviews are one of the first things I take a look at before creating my vendor list.

What other advice do I have?

We would have to be completely VMware, i.e every product we have from VMware to have it working perfectly. However, it is great for us right now though.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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