VMware Horizon View Review

It’s a more secure environment for desktops than a physical environment, although it lacks incorporation of VDI administration.

Valuable Features

The ability to log in from anywhere is huge. Remote access is a third party product, but with them working together, it's is great.

Improvements to My Organization

I would say that it’s a more secure environment for desktops than a physical environment.

Room for Improvement

Right now, we use a third party product to do the VDI administration, which has been fairly good for us. We’re looking for one vendor to be able to manage all aspects of the stack to make it more efficient and stable.

Stability Issues

Not so stable – there’s a lot of new issues that we have not experienced before on the physical desktop side that become challenges for us when trying to solve on the client side. This is really an infrastructure side product, so troubleshooting for us from the client side is more difficult, and we tend to need to escalate and get assistance from the infrastructure staff frequently.

Scalability Issues

We kind of halted everything simply because of several technical issues that needed to be resolved to make the old system more stable before we plan on rolling out more. We’re currently looking at going to a generation 2 VDI with vCenter 6 and Horizon View 6.

Customer Service and Technical Support

I've indirectly dealt with them. My staff have opened cases with VMware, and they’ve always been good to work with. However, sometimes our issues are in house, or caused by a third party, so it’s difficult to know how to divide and conquer, from where we sit at client support.

Previous Solutions

The CIO had a vision and wanted to push toward the anytime anywhere capability for our customers.

Other Solutions Considered

I wasn’t involved, but I’m sure they looked at Citrix.

Other Advice

We look at a products, the ability to respond quickly and completely are important. I would wait until the whole system matures a little more and comes together as far as where everything is under one vendor, so that it’s more stable and efficient. A few technical bugs need to be worked out, and we had some trouble with video display, and that could’ve been avoided.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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