VMware Identity Manager Review

Good cataloging features and the single sign on saves our clients time


What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

Our customers use it as a single catalog for all of the resources. 

What is most valuable?

The most valuable feature is single sign-on. It is a true SSO. For example, you can use fingerprint authorization from your Apple iPhone to unlock all of your desktops, corporate applications, and so on.

Our customers primarily use cataloging features.

VMware provides a good user experience in terms of the interface.

There is an application authorization process, where a user will request an application and it will go through a process. It follows a workflow and will request authorization from the user's superior, or perhaps the IT department. It makes it really easy when it comes to application management.

What needs improvement?

We have a lot of problems when it comes to integrating with Active Directory. Simply, it is not consistent when you configure it.

When I compare this with other solutions, the customization is really limited when it comes to cataloging.

Scaling this solution is difficult and it should be easier to do.

It would be really great if, in the future, endpoint management was integrated into the Identity Manager dashboard. It would mean that a single dashboard could be used to control all of the features in this space.

For how long have I used the solution?

I have been working with VMware Identity Manager for three years.

What do I think about the stability of the solution?

VMware Identity Manager is really stable. It is smooth and works really nicely.

What do I think about the scalability of the solution?

When it comes to scalability, VMware Identity Manager is more complicated than other solutions. You need to have a second connector to get high availability, for example. When you want to scale vertically or horizontally, it is going to take some effort.

All of my clients are enterprise-level organizations.

How are customer service and technical support?

Our very first contact with technical support was really bad. After the engineering stuff had been completed, I had to implement it again from scratch.

Since that time, technical support has been fine and all of our subsequent cases went smoothly.

How was the initial setup?

The initial setup is straight forward is the most recent version. In the past, in version 17 for example, we had a lot of problems during installation. Nowadays, there are just a few things to do. It is a virtual appliance and it is really easy to deploy.

If the prerequisites are done correctly, to deploy the product and complete the integration will take at most three hours.

What about the implementation team?

It is usually two people who deploy this solution. Most of the time, I handle the implementation. I normally have one person involved from the client site, who will take care of the prerequisites.

What's my experience with pricing, setup cost, and licensing?

There are two ways that you can license the Identity Manager and you can choose the one that works best for you. You can pay on a monthly basis, which is called VCPP (VMware Cloud Provider Program), or you can buy a perpetual license that you pay for only once.

When it comes to usage licensing, you can pay for concurrent usage, pay on a per-user basis, or pay on a per-device basis.

We pay approximately $6.50 per user for the standard version. If you are paying for an enterprise license that includes VDI then it will cost approximately $25 per user on a monthly basis.

In addition to the standard licensing fees, you need some kind of database that you need a separate license for. Also, if you are using the cloud-based deployment then you will have to license a connector.

What other advice do I have?

The biggest lesson that I have learned when working with this product is that you can publish to a repository, rather than using a simple network share. Our customer was very happy with this.

Overall, this is a pretty good product that can do many things.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

19.03
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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