VMware Service Manager Review

We don't have any issues if the node fails


What is our primary use case?

We have seven physical nodes on vCenter. Now, we have about 100 plus activations running on VMware.

What is most valuable?

We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues. We will then have six nodes. We can handle all these applications or resources.

What needs improvement?

I've been working with VMware for about four or five years so if we need help, we have a service agreement with them. We can get help from VMware at any time if we need any improvement or help with a configuration.

For how long have I used the solution?

I have been using this solution for three years. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

It is scalable. 

We have around 3,000 users benefiting from VMware. 

How are customer service and technical support?

Their support is good. If we ever have issues, we can easily get support. 

Which solution did I use previously and why did I switch?

We are using a middle server from VMware so we introduced maturation into our container. We would like to implement Nutanix or a hyper-converged solution. We only use VMware as a partial server, not hyper-converged. We are implementing Nutanix.

What other advice do I have?

It is a good product. I would rate it an eight out of ten. 

Not a ten because the price is high. 

We use VMware for 50 licenses from HP. We get support from HP, not from VMware. If we take any issues to VMware their support is not up to mark. We get some support from HP through VMware so it will take time for their support to increase. 

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

ESX 6.7
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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