What is most valuable?
The ability to automate both provisioning of the environment that you're trying to create as well as operationalizing some of the pieces they happen throughout the day is the most valuable feature. It is important because if you are in an environment that you're trying to scale or do a greenfield deployment, then it's easy to automate that process and remove some of the human errors that occur while deploying these environments.
Also, in terms of the operationalizing of pieces, these tasks that often take up a lot of time of the users, can be automated and taken out of the hands of some of the operational teams. Therefore, freeing them up to do more pressing tasks that may require humans that you can't automate anymore is why it is so valuable.
How has it helped my organization?
It improves this whole process because you are no longer locked into solutions that the hardware provides. In other words, you're able to scale things a lot more easily and are able to define things a little more from a fluid type of perspective, so that they can change a lot more quickly.
What needs improvement?
There are still a lot of pieces that they're working through bugs because it's a new technology. There are things that need to be flushed out to allow customers to be able to troubleshoot the environment a little more easily, so certainly that is one area that I would like to see improve.
What do I think about the stability of the solution?
Stability is one of those things that people often worry about. So, when it comes to the stability of the VMware software-defined system, it's always growing and always changing with the new pieces which are coming in from many different vendors, third-party pieces that are plugging in. In spite of that, you still have this very secure and very solid core that is the VMware solution.
What do I think about the scalability of the solution?
Scalability is one of the core foundations of this software-defined solution. You're able to easily define all of these things from a software perspective and can plug-in these pieces at a moment's notice. It has already been defined within the software perspective, so it's easy to scale the environment, i.e., based on these policies that are created.
How is customer service and technical support?
The technical support is very strong and friendly. They are always able to jump into the deepest type of problems and are always looking to help resolve whatever issue that has been brought to them.
Which solutions did we use previously?
Since I'm a partner, my customers are always looking for newer technologies; so for us, it's about trying to stay ahead of what our customers are going to be asking us for. Learning this environment, building and growing it to show-off to the customers, and then also, to be that trusted advisor to the customer when it comes time to get a new one are crucial.
How was the initial setup?
The setup was neither easy nor too difficult, it is somewhere in the middle. There are pieces that are very easy to install. However, when you're talking about that bleeding edge of technology, there are pieces that are complex and sometimes, those pieces that are complex do require either support/professional services to get involved, as they have a deeper knowledge of that process.
Which other solutions did I evaluate?
Nutanix certainly is a big competitor. Also, SimpliVity is another big one of those competitors in terms of the software-defined and hyper-converged aspect of this environment.
Whilst looking for a vendor, a deep and trusted relationship with that vendor is very important for us.
What other advice do I have?
It's important that you understand who you will consider being the gold standard or the trusted partner in this whole ecosystem. Who are the other people looking to work with this? Who is looking to rule the environment? Who is leading the charge? These are important questions to consider.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are a partner.
Sep 27 2017