VMware SRM Review

The setup documentation needs to be improved greatly but the ability to support DR is valuable to our organization.


What is most valuable?

Ability to support DR.

How has it helped my organization?

We have a fully functioning DR environment.

What needs improvement?

The setup documentation needs to be improved greatly.

What was my experience with deployment of the solution?

Only the fact that I had scour the Internet to find the proper setup information.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Average.

Technical Support:

Well the tech I spoke to did not know how the setup should be implemented, until I found the literature myself.

Which solution did I use previously and why did I switch?

Did not use a previous solution.

How was the initial setup?

Complex - settings for the sql db were not documented - had to search a lot for those.

What about the implementation team?

I implemented the product.

What was our ROI?

Very good - we have a DR platform that we've tested with a live production workflow.

Which other solutions did I evaluate?

No others were evaluated.

What other advice do I have?

Gather the proper setup information.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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