VMware SRM Review
Able to provide customers with required RPO, not possible with traditional backup solutions. Stability could be better.


Valuable Features

Instant VMware integration and a wide integration with storage vendors.

Improvements to My Organization

The company was able to provide customers with the required RPO that was not possible with traditional backup solutions.

Room for Improvement

Stability, speed.

Use of Solution

4 years.

Deployment Issues

Bugs bugs bugs...

Stability Issues

Sometimes the vm would not failover.

Scalability Issues

No backwards compatibility of different versions, this made scaling a bit difficult as we needed to upgrade existing infrastructure all the time.

Customer Service and Technical Support

Customer Service:

3/10, VMware support was not really proficient in the product, as most of the time we would give them the solution.

Technical Support:

3/10, VMware support was not really proficient in the product, as most of the time we would give them the solutio

Previous Solutions

No.

Initial Setup

The integration with EMC recoverpoint was problematic in the beginning, with vm's not failing over all the time and slow recover times.

Other Solutions Considered

Yes, Zerto, Veeam.

Other Advice

POC and test.

Disclosure: My company has a business relationship with this vendor other than being a customer: I've worked on projects for various companies including competitors such as HP

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