VMware vRealize Automation (vRA) Review

Helps in democratizing tools so that our end users can work efficiently and be more agile


What is our primary use case?

We are using it for infrastructure service, automating things in Active Directory, and deploying Microsoft SQL and Oracle databases. We are also using it to automate some scenarios within our infrastructure.

How has it helped my organization?

Having a one-stop-shop for our IT services is one of our goals. Exporting and democratizing the tools helps our end users to do their work efficiently and to be more agile. It helps to minimize the time to market for our product.

Using the solution we are able to automate database refreshment. This process used to consume a number of working days. With vRA fully automating this process, it is now down to five or 10 minutes. As a result, we're able to refresh our testing and development environments frequently. When we go with a new deployment in production, the deployment is based on a fresh copy of production. We're able to have multiple environments so that we can test more product concurrently.

We use VMware Cloud Templates and having a standard template to be deployed gives us a standard across our environment and minimizes the time it takes to provide services. Despite having 20 machines, we just do the configuration once and then we can deploy it across the whole infrastructure for all environments: production, testing, and development. And this reduces the time to market for our services. They improve reliability. They give us consistency. Having things assembled and having everything in one image helps us provide reliable services. And they have saved time for our developers.

What is most valuable?

Having an enterprise service catalog and being able to automate various parts of our infrastructure are among the most important components.

What needs improvement?

It needs to be more dynamic with variable customization to make new workloads more reliable. It also needs to be faster. We are exploring vRA version 8 right now and maybe what I'm requesting is available in the new version, but we haven't explored it fully yet.

For how long have I used the solution?

We have been using VMware vRealize Automation for seven or eight years.

How are customer service and technical support?

VMware's customer support for vRealize Automation is good. They are knowledgeable about the product and have improved their response time. The support is fine.

Which solution did I use previously and why did I switch?

We did have a previous solution but I am not able to disclose its name. vRA is an end-to-end solution with all the capabilities.

What's my experience with pricing, setup cost, and licensing?

The pricing is very high.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

7.x
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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