VMware vRealize Automation (vRA) Review

There are a lot less tickets in the self-service customer portal, though upgrades have been an issue


What is most valuable?

We use it as a self-service customer portal, for all of our present customers. So far, it's going pretty well.

There are a lot less tickets, and we get more people onboard much faster.

What needs improvement?

Between I think 7.0 and 7.1, when we first had it, the IDM Appliance had a lot of issues with SSL. Upgrade has been a issue, we always have to call in and open up the ticket for assistance. It's just not been that good. I think 7.2 to 7.3, which one of our engineers just did, was actually the only time we've actually been able to do an upgrade well.

Also, there's a couple of UI things that we'd like to see improved, but we'll put in future requests for those.

What was my experience with deployment of the solution?

It's been better, but it did not start off so well. We've been using it since 6.0, and 6.0 had a lot of issues. Early 7.x versions had a lot of issues as well.

What do I think about the scalability of the solution?

We're actually not that big, so we do a simple deployment.

How are customer service and technical support?

We use them for all our issues, though it took awhile. It seems like we're getting the right people now.

Which solution did I use previously and why did I switch?

The CIO asked us to set up self-service for visiting. We looked at a couple other things. We actually bought a different product first and it did not work at all. It was a Abatix. We did that for about a year and a half, but it just didn't work like it was supposed to.

Then, we came up with a requirements document for what we're actually trying to achieve for that project. Afterwards, we start evaluating the various metrics.

How was the initial setup?

It was complicated. 7.0 was a lot easier.

We're doing cross-training now, so the guy that actually took over for 7 is cross-training the rest of us, and it's been a lot easier for us.

With 6.0, it's just less Windows machines.

What other advice do I have?

It's a product worth looking at.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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