What is most valuable?
I think the ability to create blueprints and define our lab environments and vRAs. It's really easy for anyone to use it. Just drag and drop VMs and all these other components into the Blueprint Composer.
I think having the ability to create different tenants, having a catalog items, and having a different user base go in there and having them pick from the specific items that they want; have them be more living in control.
What needs improvement?
The additional features I would like to see are better integration with Horizon, or actually integration with Horizon since it doesn't seem to be existent, more integration with NSX, and also better integration with Code Stream.
What do I think about the stability of the solution?
So far, it's been stable. Although, we have a few issues with it. Mostly, the issues that we encounter have been integrations with Horizon, integration with NSX, and a little bit the integration with Code Stream as well.
What do I think about the scalability of the solution?
Scalability is great. They allow you to deploy in different situations and scale up. If you want a bigger vRealize Automation installation, you just spin up more of these appliances.
How is customer service and technical support?
They are very responsive, but I for one of the issues that I had, they were not able to answer my question. I had to get into more of the low level of the application and try to figure out a solution for it.
How was the initial setup?
It was somewhat complex. The documentation is very long, and I was able to install it based on a blog that I found online. Someone had already previously installed it. They went step-by-step. I thought that was more useful than the documentation.
Which other solutions did I evaluate?
No, we were happy with what they demoed, and what they showed us.
I think the support and the feedback that we got from the salesperson, the response time that we got, we were really happy with it.
What other advice do I have?
I give it a six out of 10 because we still haven't met what we intended it for.
It works very well just spinning up VMs, creating blueprints, for doing some of the basic stuff. But doing some of the more advanced stuff, it still needs a little bit more work.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Oct 29 2017