VMware vRealize Automation (vRA) Review

Historical data enable us to see trends and where contention may exist in the future


What is our primary use case?

We use it for deploying, data recovery, and DR.

How has it helped my organization?

In terms of recovery, it takes only a tenth of the time that's required compared to a human element. It gives us time savings, which equals cost savings, which equals personnel savings.

Having the visibility of the infrastructure at that level helps greatly with infrastructure agility, application agility, and speed of provisioning.

What is most valuable?

The most valuable features are the metrics and reporting aspects. The historical data and extraction enable us to tell where the trends are and where contentions may exist in the future.

I also like that it reduces the human interaction and requirement.

What needs improvement?

It would be nice if, at the director level, the manager level, there was a pretty graphic. They don't like to see numbers and line items, they want to see graphs and scales and real-world pictures. That would support better reporting.

What do I think about the stability of the solution?

Thankfully, where we're at, we don't have the need for the criticality, we don't need a quick reaction to stability issues. But having the right resources available will help the stability.

What do I think about the scalability of the solution?

We have scaled up. For me and my team, it's very easy.

How is customer service and technical support?

On a scale of one to five, I would rate technical support a four. It's not always associated with the correct team on the first go-round, but eventually, we get the right people to get the right solution taken care of.

Which solutions did we use previously?

There is a war on wasted initiative and on waste of time, more than a concern about environmental resources, unfortunately. The war has been identified on multiple levels, especially deploying in our realm.

When looking to work with a vendor, the important criteria we look for are

  • professionalism
  • the value of the product for the return on investment
  • personally, I look at energy costs and savings as well.

How was the initial setup?

Without the right technical expertise, the initial setup can be a little more cumbersome, but with the knowledge and the backing of the infrastructure and the engineering, it's fairly simple.

We have upgraded many times. We know how to do it. It's fairly simple for us. We don't get the admins involved. The engineers take care of it all.

What was our ROI?

As far as ROI goes, we see it in the human time element in deploying, that's been a really big improvement. Cost savings go with that inherently.

Which other solutions did I evaluate?

We looked at a couple of other vendors but we went with VMware because VMware is standard. Why not go with the best?

What other advice do I have?

Give it time to save you time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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