What is most valuable?
VCOPS is the best product for vSphere and vCloud Director. It helps me to deeply understand what is going on in the VMWare platform and to fix issues before they happen. Every time it tells you things are going to go wrong, and you really can be proactive.
How has it helped my organization?
While using it, we have had a few minor virtualization and performance problems that VCOPS has helped us fix. For example, once the SQL server started consuming much more resources than expected and VCOPS told us there was something wrong with that server and when I investigated the issue VCOPS showed us that SQL was the problem. After some research, we had fixed the issue before the SQL server consumed more than 70% resource.
What needs improvement?
I think the product covers all OS's and virtualization platforms. I would recommend that they need more focus on networking.
For how long have I used the solution?
I have used it for over five years.
What was my experience with deployment of the solution?
I have deployed it at least 10 times from scratch and upgraded it many times. I have had zero problems!
What do I think about the stability of the solution?
Once we had problem that caused a two hour outage on the monitoring system. Mostly it is an install and configure once then forget it product.
What do I think about the scalability of the solution?
No, I have had no problems scaling it.
How are customer service and technical support?
Reaching the correct level of technical support is easy. All you need to do is to call the support line and explain your situation. After that VMware will take care of you.
Which solution did I use previously and why did I switch?
I have used at least five different monitoring products. When I recommend it to my clients, they have a small hesitance at first. After I implement it to their production environment, they changed their thoughts about VCOPS. At the end of the day, I have always received good feedback.
How was the initial setup?
Anyone can install this product!
What about the implementation team?
Sometimes, I was on the vendor side, and sometimes I installed it in-house.
What was our ROI?
ROI starts after the initial installation is completed.
What's my experience with pricing, setup cost, and licensing?
Setup cost is zero because it requires nothing, and the day-to-day cost is also nothing. In order to see what is going on with the system, we invested only in a big screen TV for the Help Desk room.
Which other solutions did I evaluate?
I always examined the other options and I like to see the Pros and Cons every time. What I see is while other products are improving themselves every day, VMware takes more steps.
What other advice do I have?
Look at the big picture and prioritize your needs and business requirements. Always get technical consultancy and ask the correct questions. Those answers that you will see, will show you that VCOPS is the most suitable product for you.