VMware vRealize Operations (vROps) Review

If an issue comes up and the product shows us there's a real problem, we can fix it before there's an outage.

Valuable Features

The alerting is probably the most valuable feature of the product. If issues come up, we can tell right away to look in the system, dive a little deeper and see if there's a real problem and if so, we can fix it before there's an outage.

Room for Improvement

I definitely think some of the adapters could be enhanced.

When building out metrics, it would be better to have a more granular approach to that. Sometimes the metrics are all or nothing, and it would be better if you could adjust those to make it fit your particular needs better. On occasion, we can't even use some of the metrics because of the way our environment is set up; I can't turn it off for this pool and then have it on for this pool. It will give errors and then those errors don't mean anything. If you give errors that don't mean anything, then people stop listening to them and then bad things could happen. I would definitely like finer control of some of the metrics and how they work.

Use of Solution

I have been using it for about a year and a half now.

Stability Issues

It is a stable product most of the time. Occasionally, the adapters will go down and I'll have to reboot them, but that's maybe once every few months.

Scalability Issues

We haven’t needed to scale it yet. We have about six nodes and it's been pretty solid.

Customer Service and Technical Support

Technical support depends on the product. The people that work on the vROps side are definitely a lot more knowledgeable than some of the other support people I've worked with. Anytime I put a ticket in for vROps, it usually gets solved a lot quicker than a ticket for vSphere, Horizon or something like that. They've done a good job training their employees on the vROps part.

Previous Solutions

We switched from another solution to vROps because we weren't really happy with the first product.

vROps was attractive because it was part of our licensing deal so we figured if we don't have to pay for it, why not use it? Also, it does integrate a lot better with both vSphere and Horizon. We're big Horizon customers, so that was one of the big driving forces.

When I choose a vendor to work with, my criteria are that the product needs to be stable and easy to manage, but still be able to customize it to fit our environment; then, definitely, regular feature updates and bug fixes.

Initial Setup

Initial setup was pretty straightforward. The Horizon adapter had some interesting licensing part to it. You just had to follow the white paper but it was a little tricky at first. Once I got the hang of it, it was no big deal.

Other Advice

My advice would depend on what you're trying to do with it. Our main goal was more of a monitoring solution, but obviously it does well in analytics, so I would ask what you're trying to do for it and then I could probably go into some of the details on what features would benefit you and if that was something you found useful, then yeah, great.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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