VMware vRealize Operations (vROps) Review

It drills down on the performance metrics. Support's been good, even with our tough issues.

What is most valuable?

The most valuable feature has definitely been the ability to drill down on the performance metrics, to troubleshoot issues that arise.

What needs improvement?

Some of the areas that we have run into issues with are the upgrades, sometimes. We've had a few issues with that and had to work with support with that before.

I think managing the size, the sizing of the actually product itself can be improved. Several times, we had to go back and reevaluate how we had sized the environment.

The only other thing would be to make it easier for our end users to consume the data. Sometimes we've had to do a lot to try to customize dashboards; we spent a lot of time on that. If they develop ways to make that a little bit easier, so we can make it a little simpler for our users.

For how long have I used the solution?

I've been using vROps for about three years.

What do I think about the stability of the solution?

It has been consistently stable. As I’ve mentioned, the only issues we've had are some upgrades, really.

How are customer service and technical support?

The support has generally been pretty good with that. We've had some tough issues, so it's been pretty good. They managed to resolve them. We've got one that's in the queue right now, but they are working with us on it. It has to do with tagging.

Which solution did I use previously and why did I switch?

Even though we became more virtualized, we were using traditional products such as HP OpenView and so on; we really weren't getting the full picture. We knew we needed something that was more hypervisor aware. It’s made a huge difference.

It really became mandatory as we started virtualizing things such as SQL Server and Oracle, because we really had spent a lot of time troubleshooting them.

How was the initial setup?

There's some complexity to the initial setup, to do it right. We did have an engagement with VMware, for them to actually install it, because we knew there was some complexity to it.

What other advice do I have?

It's a good solution. A warning: You probably need to make sure you can give it the proper amount of attention and time. You're just not going to throw it out there, hit the wizard and just walk away and say "Well, it's done." You're not going to be fair to the product or to yourself if you don't do that.

My personal requirements for a vendor are:

  • Obviously, integration with our current tools, with the hypervisor and so on, which helps VMware a lot.
  • Ease of maintenance, so far as updates and so on. I don't really want to spend a whole lot of time on that. Actually, vROps performs properly. We've had products before that just didn't perform very well. When that happens, the users just won't use it. It's very important.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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