VMware vRealize Operations (vROps) Review

It can watch performance indicators inside and outside of the VM.

What is most valuable?

The most valuable feature of the product is the ability to watch performance indicators inside of the VM, as well as the indicators outside of VM. It's basically a very deep monitoring tool that gives lots of insight.

How has it helped my organization?

It's given us the ability to optimize our ability to allocate resources correctly instead of overallocating. Most vendors shoot for the moon when they give you the recommendations. vROps says, "No. You don't need that. You can get away with less." In the long run, our hardware and software costs are reduced.

We use it for capacity management; that's one of the biggest uses is capacity management. I would say we probably have saved 10-15 percent on storage.

With performance management, while we have not necessarily seen speed improvements due to vROps, in general, we have seen better performance. Again, it gives us the ability to say, "No, you're not making use of this set of resources being CPU memory; I'm going to cut this machine down. It makes the whole system better because now that's available for something that actually does need it."

What needs improvement?

I would add a capability to easily add new policies. For example, the 6.0 product comes with the vSphere 5.5 hardening guide. I have been digging for months now trying to figure out how to add the 6.0 version of the hardening guide. It looks like I have to write my own policy to do so. That's going to be a pain. That's a very large policy to write, so that would be a policy writer instead of the way they got it. I guess that would be one of the biggest things.

I would just like to see a similar policy be made for the 6.x hardening guide as a prepackaged policy also. The 5.5 guides are quite extensive and the policy is also very detailed and comprehensive.

Starting from scratch to build a policy to reflect the 6.0 guide would be very time consuming. Starting with the 5.5 policy and modifying it would be equally as so. While I am doing just that, because of my regular responsibilities, it is a "side" project that gets attention when I have a few cycles to spare for it, which is not much.

Having a prebuilt policy that is to the current hardening guide would be a great convenience.

What do I think about the stability of the solution?

It's very stable, once you get to learn it; it is a very complex product.

What do I think about the scalability of the solution?

Scalability’s there. I feel like I could take this up to 1,000 VMs, easily.

How are customer service and technical support?

I use technical support all the time. :) I rate them 7 or 8 out of 10.

Which solution did I use previously and why did I switch?

I inherited it. When I came to the job, it was already there. It was basically there, and they said, "Can you get this thing running?" :)

How was the initial setup?

The initial setup was very straightforward. Basically, unpack it, turn it on, and tell it where to start looking. The follow on and ongoing setup is still a bit complex; as I’ve mentioned, it's a very deep product. The more you figure out what you're doing with it, the more you discover what you can do with it; it's an ongoing cycle. It could very easily be a dedicated job for one or two people.

What other advice do I have?

Look very strongly at vROps. Some of the other solutions that I'm aware of – such as VMTurbo - will offer things like automatic shifting of resources, etc. That's, in my opinion, not necessarily the best idea.

I gave it four stars because it is very, very complex. Again, I get the feeling that to use it properly, you almost need a dedicated person for vROps. That being said, it's a great tool.

When selecting a vendor like VMware, my most important criteria are reliability, service, and reputation. There are other virtualization companies out there; I'm not impressed with any of them except VMware.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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