What is most valuable?
I would have to say the most valuable features are the active monitoring and the integration into Virtual Center; then, just the logging and history. It monitors the health of the system, as well as resources such as CPU, memory, RAM, and disk usage – not only on the data store, but on the OS level, as well.
How has it helped my organization?
One of the big benefits was when we were introducing a new solution for the data center and our vendor needed historical data to right-size a solution for us. We were able to pull everything out of Ops Manager and provide that to them, and then they were able to right-size a current-need, as well as future-needs, type solution for us.
The capacity management was key when we just purchased new hardware. We do not necessarily measure its value by what we save but by making sure that what we bought is going to meet today's needs and tomorrow's needs, as well.
After using the Capacity Planner, if you install new hardware, obviously, you're going to notice a big difference, so we have seen cases where performance has improved.
What needs improvement?
I would like to see some better dashboards, overall dashboards. There are a lot of dashboards – easily more than 20 canned ones – and I’d like to see something that encapsulates everything into an easier interface to look at from a 30,000-foot view.
I would like to see them do something about the complexity of the reporting mechanisms. It's not just for anybody. You've got to get in there and roll up your sleeves. I learned by doing just that: rolling up my sleeves, getting in there, reading documentation and so on.
What do I think about the stability of the solution?
It's never had an issue with stability.
What do I think about the scalability of the solution?
We're a four-host environment, so we're not a major big environment. We've got about 60 VMs and four hosts. There have been no issues. It has never slowed down.
How are customer service and technical support?
I have not needed to use technical support, really. It's pretty much, set it and forget it.
Which solution did I use previously and why did I switch?
I wasn't getting visibility into the operations of the virtual machines. Performance charts are great and whatnot, but I was not able to dive deeper into web server activity, database activity, and so on, without having to buy third-party products.
Because we're such a small shop, trying to minimize the number of vendors is key. Looking out there, sometimes I'm a little hesitant to go outside the box in a sense. That’s one reason why we chose vROps.
How was the initial setup?
I set it up, and it was pretty straightforward. It took about a week, off and on. It wasn't too difficult.
What other advice do I have?
First, ask yourself what you're trying to accomplish. If that's what the product gives you, then go for it.
Which version of this solution are you currently using?