What is most valuable?
Reporting is product’s the most valuable feature: VM reporting, ESX reporting, trends, seeing where processes could be improved, seeing where resources could be reclaimed; basically, managing and balancing the vCenters. For what I do, most of the things I monitor are VMs. Application owners at times will have problems with their applications running on the VM and they want to see trends such as when are peak times when their resources are being used, such as CP use or memory, IOs and information like that. I could easily give them feedback - run a customized report - and say, "These are your peak hours, peak times."
How has it helped my organization?
It gives you a quicker view into the organization, instead of having to go through manual steps to figure that out; it's right there in front of you. We have app owners that use information. Most of the users currently are other IT folks in a virtualization environment.
The application monitoring helps us avoid outages. For example, we set up an application and we monitored it. Then, once the application started using a lot of resources, we're able to realize that we needed to add more resources to this application to avoid any outage.
Capacity management is awesome, too.
What needs improvement?
Maybe improve the user interface, immediate access to data, and make it easier to get reports, from the application owner's perspective, not for me. I can go in and I can manipulate the data and get what I want. I'm just thinking from the application owner's perspective. They want a quick report to monitor; see a group of VMs and see the process over time. Something like that.
What do I think about the stability of the solution?
It has been stable; that's good. I haven't had any issues with it. Like I mentioned, even though I do use it, I'm not the main person who manages it.
What do I think about the scalability of the solution?
It's scalable. Right now, I think we have 10 vCenters all over the place. From my perspective, it has not slowed down.
How are customer service and technical support?
I have not used technical support.
Which solution did I use previously and why did I switch?
At my previous job, we used VMTurbo. I was looking into vROps on my own. I actually came across it and I saw that it was cool, so I decided to invest in it because of how it was integrated with the virtualized environment.
How was the initial setup?
At my previous job, I started to set up vROps, but then I left. When I arrived at my current job, it was already configured and everything.
What other advice do I have?
It's a great product. It offers a lot of great benefits. It's something that they should definitely look into.